Support Analyst IT
Orange Recruiting
- R Undisclosed
- Permanent Intermediate position
-
Cape Town
- Posted 04 Jul 2025 by Orange Recruiting
- Expires in 6 days
-
Job 2615843 - Ref JHB002706
About the position
My client, a leader in strategic supply chain software, is looking for a Support Analyst to join his team based in Cape Town. The role needs both the IT skills as well as understanding and preferably some experience in the supply chain industry. A Degree in IT or related field is required, with experience in technical support i.e. software, hardware, network troubleshooting techniques.
Qualifications and skills
- Degree in Computer Science, IT, IE or related field
- Excellent communication skills
- Proficiency in support tools and ticketing system
- Solid analytical and problem solving abilities
- Customer and service focussed
- Proactive and adaptable to new technologies
- Detail oriented
- Continuous improvement mindset
Key responsibilities
- Technical support and troubleshooting i.e. diagnose and resolve software, hardware and network issues for clients and internal team
- Client communication and assistance
- Incident and problem management
- Documentation and reporting i.e. create and update support documentation including FAQs, guides and knowledge base articles; generate reports on support activities, incidents and resolutions for management review.
If you are a good match with the required attributes for this role, please apply online. South African citizens only.
Orange Recruiting (Pty) Ltd
Your Specialists in Supply Chain Recruiting
Desired Skills:
- IT technical support
- inventory systems
- supply chain
Employer & Job Benefits:
Orange Recruiting
About the agency
Orange Recruiting was established in 2005 in conjunction with Volition Consulting Services to address the shortage of skilled supply chain professionals.
Our exclusive database of professionals highlights an array of skills to ensure that you reap maximum return from your Supply Chain and Human Resources spend. Our experienced consultants are well equipped to find and recruit skills which may be difficult for our clients to source.
Whether you are looking for permanent or contract staff, Orange Recruiting will do their utmost to find the ideal candidates for you.
ORANGE RECRUITING IS AN EXPERT AT PARTNERING WITH CLIENTS FROM SECTORS INCLUDING
• Supply Chain
• Financial Services
• Sales and Marketing
• Information Technology
• Executive Placements
• FMCG
• Engineering and Manufacturing
• Mining
WHAT A PARTNERSHIP WITH ORANGE RECRUITING OFFERS
Extensive supply chain recruitment experience, together with our association to Volition Consulting Services and numerous other large organisations
Registered with APSO (Association of Professional Service Organisations)
Level 4 Contributor (Empowerdex) – 100% of your spend is recognised
Orange Recruiting has been operational for 7 years and combines senior management skills of 60 years recruitment experience
Ability to deal throughout South Africa and into Africa
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