Supply Chain Administrator

About the position

Summary:
The incumbent will be responsible for managing allocated customers effectively and ensuring that the service promise is realised through the service delivery process; and providing service excellence in daily functions and maintain good customer relationships by providing effective customer service support.

Requirements:

• Grade 12
• Diploma or degree in Commercial, Business Management and Marketing, advantageous
• Advanced Microsoft Package
• 2-5 years' relevant experience
• FMCG, Manufacturing sector experience essential
• Proven ability to manage, maintain and deliver against Customer requirements
• Analytical skills
• Above average written/oral communications skills
• Conflict Management
• Report Writing skills

Responsibilities of the role:

• Key Account Management
• Fulfilling the role of Key Accounts Representative for allocated customers
• Order to Cash Process
• Validate and update customer orders/requests, verifying stock availability and capturing orders into the database in accordance with the customer requirements
• Plan with the various role players in order to ensure that the customer orders will be executed as requested
• Monitor the progress of the orders/requests with external/internal parties to completion as per the client requirement
• Report proactively to the customer on the status of the requests
• Reporting and Data Accuracy
• Prepare the required Customer reports in relation to monthly statistics, customer inventory and general activities
• Collate and maintain KPI statistics for customers on required aspects of service, identifying opportunities for improvement to maximise operational efficiencies for the customer
• Relationship Management
• Manage operational monthly meetings as well as quarterly operational review meetings (ORM) with customer on queries with regards to daily logistics, inventory, invoicing
• Log customer complaints onto the database
• Co-ordinate and monitor the investigation to ensure reporting to customer as per required timeframes and ensure closure of actions
• Ensure proactive reporting, tracking and feedback to customers aligned to ASOG standards
• Invoicing
• Prepare invoices; ensure correctness of the invoices and documentation prior to posting
• Service Level Improvement
• Report and make recommendation to improve service levels

Desired Skills:

• Supply Chain Administration
• Capturing orders
• Order to cash
• Order Processing
• Stock Administration
• Managing orders
• Order Fulfillment
• Reporting
• Data accuracy
• Customer complaints

Desired Work Experience:

• Less than 1 year Food & Beverage Manufacturing
• 1 to 2 years Supply Chain Control