Supervisor Network and Monitoring
Matchworks
- R45,000 - R55,000 per month
- Permanent Senior position
-
Randburg
- Posted 22 Apr 2024 by Matchworks
-
Job 2561981
About the position
REQUIREMENTS:
- IT Diploma/Degree
- 5 - 7 years' experience in a Technical Support role (Proven track within a NOC, IT or ISP environment)
- At least 2 years supervisory experience
- ITIL Foundation v3 or v4 is essential
DUTIES:
- Responsible to manage and ensure that the systems are operational at all times
- Report to management on adherence to SLA for internal/external customers
- Ensure compliance of incidents logged against the call looging process
- Ensure all monitoring systems and appliances are in working order
- Management of Network Operator incident resolution
- Ability to assess faults, prioritize, respond and escalate accordingly
- Management of staff
Contact Gay Geyser
[Phone Number Removed];
Email: [Email Address Removed]
Desired Skills:
- ITIL Foundation v3 or v4
- Technical Support
- Supervisory Skills
Desired Work Experience:
Desired Qualification Level:
Matchworks
About the agency
www.matchworks.co.za
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