Liaison Officer - Student Property

About the position

Greets students (tenants), visitors, handles incoming calls and performs general administrative duties.
KPA KPI
Office Support
-Maintain the reception area making it always look professional.
-Ensure the efficient and effective operation of the reception area.
-Answer all incoming calls and direct caller’s inquiries to the relevant person.
-Email detailed and accurate messages to staff members.
-Act as first point of contact for all customer / tenant enquiries.
-Hostess and welcome guests, directing them to appropriate boardroom.
-Preparing boardrooms for tenants, clients, and team meetings.
-Receive all visitors.
-Inform relevant staff of visitors’ arrival.
-Offer refreshments to visitors.
-Resolve general queries from visitors / tenants (students)
-Assist scheduled contractors with access to the building.
-Keep and maintain a key register for all vacant units within the precinct.
-Project a professional image of the company by:
o Delivering friendly and efficient service
o Ensuring calls are dealt with speedily.
o Effectively answer or direct queries or enquiries
-Assist the Property Manager with all administrative functions of the building.
-Responsible for all other duties as assigned by the Property Administrator and Property Manager

Administration of Student Accommodation
-Professionally and effectively, and in accordance with specific policies and procedures, administer and manage the facilities management services for the building in respect of:
o Processing of internal & external written and telephonic communications
o Creating work orders for all maintenance issues reported on the maintenance email and by students at reception or telephonically.
o Attendance and taking of minutes of all Property Management Meetings
-Monitoring of The Admin mailbox for Units and responding to queries, complaints, reviews, questions, and other related queries about Units 
-Ensure there is always adequate sleep over forms, visitor forms and all other relevant documents available at reception.
-Assisting all Student related enquiries received or refer it to the relevant Administrator or Manager for attention

SKILLS AND COMPETENCIES ESSENTIAL TO THE POSITION
Business
-Excellent communication and interpersonal skills on all levels
-Innovative thinking and ability to follow process.
-Dynamic and enthusiastic
-Ability to work as part of a team.
-The ability to interact professionally with students, visitors, and the Landlord.
-Competent time management skills
-Be deadline driven.
-The ability to deal with constant change and maintain high motivation.
-Able to find solutions for day-by-day issues.
-Exceptional time & task management is a must.
-Naturally engages with co-working members.

Human Capital
-Transparent honesty.
-Reliability.
-Positive Attitude and highly motivated
-Lead by example.
-Assertive and effective communication.
-Sensitive to client and staff requirements and problems.
-Ability to create a professional office environment.
-Organization and planning skills.
-Demonstrate strong moral values, empathy, passion, career aspirations, and positive living.

QUALIFICATIONS AND EXPERIENCE

Qualifications
-Grade 12 (Matric)
-Relevant Diploma or Degree in Office Administration will be advantageous

Experience
-Minimum of 2 - 4 years’ experience in a Receptionist and Administrative environment.
-Strong Proficiency in relevant computer packages (MS Office) and software packages (MS Office)

Desired Skills:

• Reception
• Administration
• Resolution of queries
• Student Accommodation