About the position
DATABASE CAPTURING & INTEGRITY Qualification: 3 Year Diploma / Bachelors Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or similar
Ensure all database (interest cards, telephonic enquiries, walk-ins) secured is captured accurately and in full on STASY.
For leads that are integrated into STASY (e.g. website leads, online applications etc.) ensure that all additional student personal information is captured.
CONSULTATIONS
Responds telephonically to all enquiries within 48 hours of query (where telephone number has been supplied).
After the initial telephone call, send all necessary information via email.
Responds to and consults with, if necessary, all applications not yet consulted with.
Conducts follow up calls with all enquiries within 5 working days of initial contact.
APPLICATIONS
Secure applications by following the consultation process with all leads and enquiries.
Follow up with unpaid online applications to secure payment and necessary certified supporting documentation.
Complete required weekly follow up calls to secure applications.
Achieve set individual application targets as determined.
Drive applications to accept offer of admission and pay the required pre-registration fee.
REGISTRATION TARGETS
Achieve individual registration target as determined
STAKEHOLDER MANAGEMENT & CUSTOMER SERVICE
Internal customer points to note - interaction with his/her team members, interaction with other campus staff outside his/her team, interaction with Campus Senior management and Campus Head.
Manages relationships in accordance with policies, procedures and legal requirements.
Ensures and enables clear and open communication between the stakeholders and the brand.
Conducts regular meetings with stakeholders.
Competencies required:
Telephone Etiquette
Advanced Oral & Written Communication
Interpersonal
Time Management & Planning
Willingness to Learn
Customer Service Focused
Target driven with an ability to handle pressure
Experience: Minimum of 2 years Sales Consultant/ Customer Relations Consulting experience.
Desired Skills:
- Telephone Skills
- Customer Service
- target driven
Desired Qualification Level:
- Degree
