About the position
Our client, a leading Software Solutions Provider, is seeking an experienced and client-focused Strategic Account Manager to join their growing team. This is an exceptional opportunity for a relationship-driven professional who thrives on client success and revenue growth.
The Role:
As the Strategic Account Manager, you'll be the bridge between sales and client success—owning the entire client journey from onboarding through to retention and growth. You'll work closely with clients to ensure seamless product deployment, maximize value realization, and identify opportunities for expansion.
Key Responsibilities:
- Client Onboarding (40%): Coordinate handovers from sales, manage onboarding project plans, oversee design, integration, device rollout, and training to ensure smooth product deployment
- Account Growth & Retention (30%): Develop quarterly client plans, maintain regular engagement, ensure clients derive continuous value, and up-sell new features to increase revenue per client
- Relationship Building (10%): Conduct on-site visits and workshop sessions to deeply understand client operations, processes, and requirements
- Revenue Management (5%): Support timely payment collection in collaboration with the finance team
- Product Feedback (5%): Translate market opportunities and client requirements into actionable product roadmap inputs
- Internal Collaboration (10%): Engage with product and deployment teams to drive client-centric solutions
What You Bring:
Essential Experience:
- 3+ years in a client-facing role (account management, customer success, or similar)
- 2+ years in sales or business development
- 2+ years in a management/leadership capacity
- Software system design & Software roll out project principles basic understanding would be advantages
Please note only shortlisted candidates will be contacted
Desired Skills:
- Account Manager
- Software
- Client Relationships
