About the position
We’re looking for a motivated and experienced Store Manager to lead operations at our high-profile airport location. If you have a flair for fashion, love leading teams, and thrive in a target-driven retail environment — this could be your next great opportunity!
Key Responsibilities
Sales & Performance
- Manage daily, weekly, and monthly sales plans and targets.
- Monitor sales trends and implement strategies to improve performance.
- Review performance regularly with management and ensure team alignment.
- Use promotions and product recommendations to boost customer conversion.
Team Management & Development
- Schedule staffing to support peak trading times.
- Recruit, train, onboard, and coach team members.
- Motivate the team to reach KPIs and performance goals.
- Conduct regular feedback sessions and performance reviews.
- Manage minor IR issues and facilitate corrective action as required.
Customer Experience
- Lead by example in delivering outstanding customer service.
- Handle escalated customer queries and complaints professionally.
- Foster relationships with repeat customers to encourage loyalty.
- Stay on top of fashion and competitor trends to inform service.
Stock Management
- Oversee stock control, daily counts, replenishment, and shrinkage.
- Investigate and act on stock discrepancies.
- Conduct regular stock takes and manage returns/IBTs.
Store Operations
- Ensure the store is visually appealing and complies with brand guidelines.
- Oversee cash-ups, reconciliations, and daily banking.
- Maintain hygiene standards and ensure cleanliness in all areas.
Qualifications & Experience
- Matric (essential)
- Tertiary qualification in retail management or commerce (advantageous)
- Minimum of 2+ years retail management experience (preferred)
- Proven track record in achieving sales targets
- Experience in luxury or fashion retail highly beneficial
Skills & Characteristics
- Customer-focused and confident leader
- Target and results-driven
- Creative, energetic, and fashion-forward
- Strong interpersonal and emotional intelligence
- Comfortable working under pressure
- Adaptable, responsible, and proactive
- Excellent communication and team motivation skills
- Tech-savvy and process-oriented
- Leads by example and develops others
Shortlisted candidates will be contacted for an interview.
If you're a fashion-forward leader ready to take ownership of a fast-paced store, apply now and bring your energy and expertise to an iconic retail brand!
Desired Skills:
- Customer Experience (CX)
- Sales
- Stock Control
- Team Leadership
- Team Management
