About the position
Role Overview:
This position is responsible for the direct supervision of the store. The Store Manager functions to ensure achievement of sales and profit objectives, maintenance of service and operational standards and is responsible for the management, motivation and engagement of staff. In addition, the Store Manager delivers superior sales results by helping customers select products best suited to their lifestyle and implements and executes initiatives as directed by the Centre Manager or company.
Key Responsibilities:
Sales & Performance
- Drive store sales by setting targets, monitoring daily performance, and implementing solutions to improve results.
- Support team in closing sales through effective customer engagement and product recommendations.
- Review sales and operational objectives with management and ensure staff are informed on policies and procedures.
People Management & Development
- Manage staff schedules to align with peak trading times.
- Recruit, train, and develop Sales Consultants, providing ongoing coaching and performance feedback.
- Lead team meetings, monitor KPIs, and maintain high staff motivation and morale.
- Handle minor disciplinary matters and ensure completion of administrative tasks and reporting.
Customer Service
- Deliver and promote exceptional customer service standards.
- Handle customer queries, complaints, and warranty processes efficiently and professionally.
- Build strong customer relationships to encourage repeat business and stay informed on industry trends.
Stock Control
- Oversee inventory management, stock takes, and minimise stock loss.
- Investigate discrepancies and ensure all stock processes (returns, transfers) follow company procedures.
Store Operations
- Maintain high standards of visual merchandising, cleanliness, and overall store presentation.
- Manage cash handling, daily reconciliations, and store financial procedures.
- Ensure smooth day-to-day store operations and compliance with company standards.
Key Characteristics:
- Passionate, driven, and results-oriented with strong commercial focus
- Confident, professional, and customer-centric
- Energetic, self-motivated, and fashion-aware
- Strong leadership skills with the ability to lead by example
- Assertive, adaptable, and able to perform under pressure
- Process-driven with good problem-solving and creative thinking abilities
- Team player who can also work independently
- High emotional intelligence with strong business awareness and decision-making skills
Key Communications:
- Internal: Sales Consultants, Store Managers, Field Management, Head Office
- External: Customers, retailers, professional organisations, mall management, and service providers
Essential:
- Matric
- Previous experience in a retail or customer service environment - proven track record of achieving sales targets
Preferred:
- Tertiary retail management or commerce qualification
- +2 years' retail experience
Desired Skills:
- Adaptability
- Customer Relations
- Customer Service
- Stock Control
Employer & Job Benefits:
- Provident Fund Contribution
- Commission
