Store Manager

About the position

We are seeking a Store Manager in Angola-one of the key roles to ensure the delivery of the best possible shopping experience to customers, gaining their loyalty by providing product availability, good quality of service, in a store where standards are well maintained.

REQUIREMENTS

• Bachelor Degree in Finance or Business Administration.
• Fluent in English, Portuguese is a big plus
• Minimum 5 years at management level in FMCG or Retail companies.
• Salary $1500 - $2500 pm plus Expat Benefits
• Customer focus.
• Excellent leadership and communication skills.
• Dynamic and result driven.
• Lead by example.
• Store Management experience in multicultural environment.
• Team management and discipline.
• Perform and comply with routines.
• Positive, constructive, solution oriented.
• Basic MS Office skills.

DUTIES

• Makes sure that his/her store in an example of "good shopping experience" to maintain and increase customer visits to the store.
• Work together with head office and other store managers to improve overall "shopping experience" i.e. store standards, friendly and helpful staff, availability, freshness etc.
• Ensures all managers/supervisors have personal objectives and KPI's which cascade down the department deliverables, regularly reviews performance and provide annual performance rating for his direct reports.
• Motivates employees and monitors employee satisfaction within his area and plans and executes plans to improve it.
• Coach/guide his staff on an ad-hoc basis on how they can improve their performance to improve overall customer service.
• Put plans in place to achieve targeted sales and to keep operating cost of the store within the targets.
• Organizes regular team meetings to communicate the action plans with the corresponding team and to review the progress.
• Reviews the performance of the store on a regular basis and take corrective actions to overachieve the targets in a proactive approach.
• Organizes regular team meetings to keep the store team updated about the company and store performance.
• Monitors daily routines are executed by the staff properly, ordering, receiving, price checks, shelf replenishment etc.
• Ensure staff availability to maximize the customer service by scheduling staff as per the sales targets.
• Identifies training needs of the store staff and coordinate training plans with head office teams.
• Spots talent and support their individual growth with HR department.
• Ensures all food safety and hygiene standards are achieved.
• Ensures loss prevention standards and procedures are followed strictly.
• Ensures a safe working environment and staff comply with safety routines.
• Implements plans as per head office or Operations Management instructions.
• Achieves the standards required and as per Standard Operating Procedures.
• Share new ideas and initiatives with Operations Management team to improve customer service and overall store performance.
• Makes sure that staff uses work safety tools and equipment and don't take any risk while handling products.

Desired Skills:

• Customer Experience
• Operational Excellence
• Multicultural Team Management