About the position
Role Summary
Required to be actively involved in resolving clients' issues, troubleshooting problems, assist in resolving complaints, follow up and ensure correct process are followed at stores and provide training in line with SOP's
Requirements
Minimum Requirements:
Matric / Relevant Diploma2-3 years experience in Warehouse / DC environment
Valid Driver's license - applicants may be required to be assessed by external driving School assessor1-2 years Training Facilitator
2-3 years experience in Warehouse / DC environment
1-2 years experience in Warehouse Equipment
1-2 years SAP EWM experience
Competencies:
Analytical
Thinking
Communication
Self-motivated
Business Mindedness
Key Responsibilities
Key Responsibilities:
General administration and customer account processing and reconciliations (query resolution process).
Conducting Daily/Weekly/Monthly/Quarterly stock counts at stores.
Conducting Visits/Scheduled calls and providing feedback to the relevant stores and staff (if applicable).
Investigation and resolving incorrect equipment balances.
Investigate and resolve queries from the business & stores.
Chase responses on equipment safety queries (if applicable).
Daily/Weekly/Monthly Reporting - Client- & Internal Reporting on stores visited.
Logging of necessary activities and Service Requests.
Logging Collection / Return orders when needed.
Log necessary escalations to the business on any store-related matters.
Maintaining a strong relationship with stores/client through query resolution and proactive identification of potential issues.
Attend meetings if required.
Compiling and Presenting Key Performance Indicator reporting for Equipment Manager.
Closing Date: 28 June 2026
