About the position
We are seeking a meticulous and driven Admin Manager to join our client, a big pharmaceutical retailer's team in various stores across the Northern Suburbs, Boland and Garden Route.
In this role, the successful candidate will manage, implement and maintain the company administration policies and procedures by adhering to group standard operating procedures that ensure the profitability of the business unit.
Duties & Responsibilities:
Store Inventory
- Investigate negative GP values in the business unit and take appropriate actions to identify and rectify controllable errors.
- Manage goods in transit as directed by standard operating procedures.
- Investigate and verify manual purchases processed against the business unit.
- Minimise, investigate, correct, and report on business unit negative stock on hand.
- Minimise, investigate, and report on business unit dormant stock.
- Analyse dormant stock reports for Heads of department to investigate and rectify.
- Perform the total management including but limited to planning, implementation, investigation and reporting on all store inventory counts.
- Ensure the physical stock in all storage locations balances with the inventory ledger in SAP.
- Manage the branch shrinkage and consumable expense within store targets.
Customer Service
- Commit to ensure the business unit provides and above expectation customer service experience in adherence to company policies and procedures.
- Ensure that customer request system is operational and actioned daily.
- Uphold accurate manual processing of points to customer accounts.
- Encourage and report on new loyalty signups continuously.
Cash Office and Cashiers
- Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures.
- Manage tender discrepancies that include value of negatives, value of auto receipts, balancing of returns and value of dormant.
- Manage all store float discrepancies that include accuracy of stock count, control of adjustments and accuracy of cycle counts.
- Review the reconciliation of daily takings to turnover.
- Maintain transaction integrity throughout the branch by: Effective monitoring, implementation, and evaluation of adherence of company internal control procedures.
- Ensure the accuracy and completeness of store transactions.
- Accurately level store transactions.
- Manage cashier service levels and cashier productivity rates.
- Control overtime and casual spend.
- Take complete control and manage the store employees and cash resources, daily takings, and banking in compliance with company policy as detailed in the standard operating procedures.
- Ensure balancing of floats.
- Sign off and investigate run ends daily.
- Follow cash collections procedures as detailed in the company's standard operating procedures.
- Maintain and manage the integrity of all branch transactions.
- Total management of the cash and point of sale functions within the business unit to include standard operating procedures.
Receiving and Capturing
- Total management of the goods receiving function, direct and indirect credits function within the business unit to include standard operating procedures
- Ensure transaction integrity for incoming goods receipts and outgoing returns throughout the business unit by, effective monitoring, implementation, and evaluation of adherence of company internal control procedures.
- Ensure the accuracy and completeness of branch transactions.
Store Profitability
- Prepare the store budget for review where influenced by direct responsibilities.
- All expense-related items must be controlled and managed within budget.
- All expense-related stock must be adjusted to the correct GL accounts monthly.
- Ensure the ordering and monitoring of expense-related items within the store.
- Assist with the budget preparation and maintenance within the store.
Store Administration
- Disseminate, collate, and report all relevant information between store and department managers in a manner that encourages strategic goal congruency.
- Facilitate and assist in any internal or external audits conducted in store.
- Assist the Store Manager with any reasonable duties in the trading routine and optimising the operations of the store.
- Drive in store continuous improvement targets that relate to the portfolio's direct responsibility.
- Adhere to all company and business unit deadlines.
- Adhere to relevant procedures detailed in the code of practice foodstuff and complementary medicine file.
Team Management
- Manage and facilitate human resource processes, submissions, and documentation for the entire business unit in compliance with standard operating procedures.
- Take total ownership of the workforce management system (KRONOS) within the business units. This includes but not limited to master data management and transactional management.
- Ensure that the performance management systems are implemented and executed as directed by company policies.
- Manage and oversee all mentorship growth performance and the development of all staff members.
General
- Housekeeping must be in accordance with company standards. Ensure that the store is always clean and tidy.
- Adhere to company Policies and Standard Operating Procedures.
- Adhere to company Health and Safety Regulations.
- Adhere to the company uniform and personal appearance policy.
Requirements:
- Grade 12 essential
- Financial/Administration or relevant diploma is beneficial
- 1 - 2 years of experience in store retail management disciplines including: stock management, cash, reporting, expense control and customer service
- Human Resources experience beneficial
- Experience with SAP, Unisolv or SuccessFactors is advantageous
- Problem solving and leadership skills
- Driver's license and own transport
- Willingness to work retail hours
Desired Skills:
Desired Work Experience:
Desired Qualification Level:
