SQL Reporting & Systems Support Specialist (CPT Hybrid)

About the position

ENVIRONMENT:

A dynamic Financial Services provider seeks a highly skilled and driven SQL Reporting & Systems Support Specialist who will ensure the seamless delivery of systems and services that meet or exceed our objectives and service levels. You will play a critical role managing the day-to-day operations on its OWLS system in order to meet or exceed objectives and service levels. This will include writing complex SQL reports, setting up correspondence templates, analysing and solving business and system problems, and interacting with users. The ideal candidate must have a 3–4-year IT qualification (Computer and Information Science/Management Information Systems or similar field) & advanced SQL programming training. You will also require 5-7 years’ IT experience including dealing with teams within a geographical and technical complex environment, SQL programming and database systems, Windows, Excel, ftp and the ability to research and solve business problems with IT solutions. If you have a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional user support, this role is for YOU!

DUTIES:

OWLS System Support -

• Execute business needs, which require development, testing and implementation of the required solutions based on identified priorities within the team
• OWLS system Operational monitoring and reporting.
• Understand and keep track of changes made in Test and Live environments.
• Identify, minimize and escalate potential risks and opportunities in the OWLS system and any interfaces to other systems or manual processes.
• Ensure effective business alignment by developing and maintaining effective relationships with all stakeholders as part of the IT team.
• Deliver successful end user support to business.
• Implement and adhere to best practice guidelines, policies, processes, and procedures.
• Assist with user training and guidance and training and user queries.

Security and User Management –

• Business application security administrator for OWLS application.
• Assist with IT audits.
• Assist with quarterly security reports.
• Assist users with password resets.

REQUIREMENTS:

Qualifications –

• Appropriate 3/4-year IT qualification (Computer and Information Science, Management Information Systems, Information Technology, Computer Engineering, Computer Programming).
• Advanced SQL programming training.

Experience/Skills –

• Minimum of 5-7 years’ IT experience.
• Experience in dealing with teams within geographical and technical complex environment.
• Extensive exposure to SQL programming and database systems is required.
• General IT skills are essential, like windows, excel, ftp and the ability to research and solve business problems with IT solutions.
• A background in Programming and IT System Support of large, complex systems is required.

Advantageous –

• Knowledge of Financial and Insurance Business.

ATTRIBUTES:

• Interpersonal and communication skills.
• Problem-solving skills.
• Planning and organizing skills.
• Time Management.
• Excellent technical knowledge.
• Documentation skills.
• Communication skills.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] OR e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.

Desired Skills:

• SQL
• Reporting
• Systems