Specialist Sales Field Technical
121 Talent
- Undisclosed
- Permanent Specialist position
-
Cape Town CBD
- Posted 03 Mar 2026 by 121 Talent
- Expires in 34 days
-
Job 2634439 - Ref TAL3958
About the position
Our client, a leading automotive manufacturing company based in Cape Town, is looking to fill the position of Specialist Sales Field Technical.
Key Responsibilities:
- Participate in and encourage dealer support of EDER (Early Detection Early Resolution) processes and principles.
- Gather and analyse product problem information and data and submit Techshare reports as well as PFR`s (Product Feedback Reports).
- Assist dealers with technical and customer queries.
- Ensure dealer complies with Warranty rules to avoid re-debits and rejections.
- Manage the policy budget provided for out of warranty on known technical problems correctly.
- Ensure that the budget is adhered to.
- Manage special service campaigns/recalls to achieve set company targets.
- Assist CCC (Customer Call Centre) with customer complaint resolution.
- Regular scheduled dealer and fleet owner visits.
- Maintain job related administration functions and records.
Qualifications and Experience:
- Grade 12 Senior Certificate
- NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or similar.
- Trade qualification (Technical Diploma) - trade test both theory and practical
- Working experience as a qualified automotive technician.
- Diagnostic fault finding and electrical / electronic fault tracing and repair would be an advantage.
- Relevant experience in the technical and retail environment of the motor industry would be an advantage.
- Fully computer literate including literacy, MS Office, and outlook.
- Report writing skills are a requirement.
- Will be required to travel.
If you are interested in applying for this role, please send a detailed copy of your CV to [Email Address Removed]
If you have not been contacted within two (2) weeks, please consider your application as unsuccessful.
Desired Skills:
- Dealer support
- Analysis
- Budgets
121 Talent
About the agency
Our services are indispensable to those organizations, large and small, who take employment, staff development and employee satisfaction seriously. We are passionate about providing opportunity and developing people to realize their full potential. All our services are underpinned by these values.
We strive to place the right person in the right job and then, ensure their success through our long term relationship with our customers and the provision of aligned HR services and coaching initiatives. This service offering can only be achieved through close partnering with our customers, building intimate knowledge of their organizations culture and values.”
SERVICES AVAILABLE
HR Strategy Development
HR Support & Transactional Services
Talent Management Solutions
Talent Acquisition
Skills Development
Performance Management
Leadership Development & Coaching
BENEFITS OF OUR SERVICE
Clearly defined HR value proposition that drives employee motivation and performance and reduces attrition
Effective and professional recruitment processes reducing the high costs of poor employee selection.
Consistent and compliant people management processes, improving employee relations and eliminating IR risk.
Improved employee engagement through enhanced EQ awareness and aligned skills programmes.
High touch, one on one service customized to suit your organizations unique requirements.
NOTE: To ensure an effective and seamless service, 121Talent works closely with a number of associates, specializing in organizational development, Industrial Psychology, skills development, leadership development, profiling and assessment. We have all worked together for a number of years and share a similar transformational leadership philosophy.
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