About the position
Are you fluent in Spanish and passionate about solving tech challenges? We’re looking for a Spanish-Speaking IT Service Desk Analyst to join our dynamic global team. In this role, you will be the first point of contact for IT-related issues, delivering high-quality support to users across multiple regions.
This is your chance to be part of a high-energy environment, where customer service meets cutting-edge IT support.
Key Responsibilities:
· Provide first-level technical support via phone, email, chat, and ticketing platforms in Spanish and English.
· Troubleshoot and resolve basic hardware, software, application, and network-related issues.
· Accurately log, track, and manage tickets using ITSM tools (e.g., ServiceNow, Remedy, Zendesk).
· Escalate unresolved incidents and service requests to the appropriate teams.
· Follow standard operating procedures and contribute to knowledge base documentation.
· Ensure timely follow-up and communication on all assigned tickets.
· Support onboarding and technical setup for new users.
· Deliver excellent customer service, maintaining professionalism and empathy in every interaction.
Requirements· Fluent in Spanish and English (written and verbal).
· Minimum 1–2 years’ experience in an IT support or helpdesk role.
· Basic knowledge of:
· Windows OS / Microsoft 365 / Active Directory
· Remote support tools (e.g., TeamViewer, AnyDesk)
· Printers, VPNs, Email clients, and basic networking concepts
· Familiarity with ITSM ticketing systems.
· Strong communication, troubleshooting, and multitasking skills.
· Ability to work flexible hours in a rotational shift environment.
If you’re ready to level up your IT career while using your Spanish language skills, apply now and be a part of a team that powers global tech with passion and precision.
Desired Skills:
- Spanish
- IT Support
- Service Desk
Desired Qualification Level:
- Grade 12 / Matric
About The Employer:
