Spa Receptionist

About the position

Our Client is looking for a Spa Receptionist to join their team.
Location: Franschhoek

Spa Receptionist – Luxury Hospitality

• A prestigious luxury hospitality establishment offering sophisticated escapes and unique guest experiences is seeking a positive, vibrant, and energetic Spa Receptionist.
• The Spa Receptionist will be the first point of contact for spa guests and play an integral role in creating an exceptional spa experience. The position requires a warm, professional, and welcoming approach while managing reception duties, spa bookings, guest enquiries, and administrative responsibilities.

 Main Responsibilities

• Create a relaxing and welcoming atmosphere at the spa reception.
• Assist guests with enquiries regarding spa treatments, facilities, products, and services.
• Provide accurate information regarding treatment durations, prices, and availability.
• Handle guest complaints and concerns professionally, escalating matters to the Spa Manager or Spa Operator when required.
• Manage spa bookings, reservations, and appointments accurately and efficiently.
• Answer telephone calls, emails, and guest enquiries promptly.
• Confirm appointments and communicate any changes or cancellations to guests and therapists.
• Coordinate treatment schedules to ensure efficient utilisation of therapists and spa facilities.
• Maintain accurate booking records and guest information.
• Assist with walk-in bookings and accommodate guest requests whenever possible.
• Process guest payments, invoices, and spa transactions accurately.
• Manage daily cash-ups and reconcile reception transactions according to company procedures.
• Maintain accurate records of bookings, payments, cancellations, and guest preferences.
• Assist with daily reports and administrative requirements.
• Promote spa treatments, packages, and retail products.
• Provide knowledgeable recommendations regarding spa products and treatments.
• Process retail sales accurately and ensure products are attractively presented.
• Identify opportunities to enhance guest experiences and increase spa revenue.
• Maintain a professional appearance and adhere to uniform and grooming standards.
• Ensure spa brochures, treatment menus, and promotional materials are available and up to date.
• Report maintenance issues, equipment concerns, and operational irregularities promptly.

 Experience and Skills

• Minimum of 2 years' experience in a 5-star spa, wellness, or luxury hospitality environment.
• Experience in guest reservations, scheduling, POS systems, and cash-ups.
• Exceptional organisational skills and confidence in managing a busy appointment diary.
• Excellent verbal and written communication skills.
• Ability to remain calm, professional, and solutions-focused in a fast-paced environment.
• Strong attention to detail.
• Excellent customer service and interpersonal skills.

 Minimum Requirements

• Matric Certificate.
• Somatology, Beauty Therapy, or Spa Therapy qualification, or previous treatment room experience.
• Flexibility to work shifts, including weekends and public holidays.
• Preference will be given to candidates residing in Franschhoek and surrounding areas.

Ideal Candidate

• A friendly, well-presented, service-driven professional with a passion for luxury hospitality, exceptional guest experiences, and wellness services.

Desired Skills:

• Spa Receptionist
• Spa Coordinator
• Spa Administrator