Spa Guest Relations Officer at Langaro Wellness
Career Custodians
- Undisclosed
- Permanent Intermediate position
-
Camps Bay
- Posted 11 Apr 2024 by Career Custodians
- Expires in 18 days
-
Job 2559703
About the position
Are you ready for an exciting and challenging role in the spa industry?
Langaro Wellness in Camps Bay is currently seeking a Guest Relations Officer / Lead receptionist to take responsibility for overseeing the front desk operations. You will be responsible for the reception and retail areas, coordinate diaries and therapists, while ensuring efficient and effective administration of the facility.
Main Duties and Responsibilities
- Take full responsibility for the reception and retail area
- Yield management, managing room and therapist efficiency and profitability
- Manage work schedules, supervise duties and monitor performance
- Manage professional platform partners within all facilities
- Manage accuracy of database on ESP
- Create the ultimate customer experience
- Handle enquiries, complaints and feedback, resolving any issues and promptly report back to the manager
- Monitor and respond to online reviews and comments to maintain a positive reputation
- Confirm bookings and ensure payments
- Build and maintain client relationships and inform them about specials
- Financial management - daily cash-ups and reports (daily, monthly)
- Monitor and manage the front desk budget, including expenses, revenue collection and cost control measures
- Manage inventory and supplies
- Cross promotion and selling of spa services
Minimum requirements:
- Matric
- Business Administration qualification or experience in administration of the spa industry
- ESP Software experience (Essential)
- Minimum 2 years in the wellness industry
- Minimum 2 years reception/sales experience
- Previous experience in a leadership role
- Computer literate, especially Excel
- Opera Software experience (advantageous)
- Must be available for flexible shifts
Due to the large volume of applications, please consider your application as unsuccessful if you have not heard back from us in 2 weeks.
Desired Skills:
Desired Work Experience:
- 1 to 2 years Beauty & Spa Treatment
- 2 to 5 years Communications & Public Relations
Desired Qualification Level:
Career Custodians
About the agency
Career Custodians is a recruitment agency that specialises in Hospitality positions, from Front of House to Finance.
We are the custodians of recruitment within the Village n Life group, comprising The Bay Hotel, Camps Bay Retreat and Camps Bay village in Camps Bay, Harbour House Hotel in Hermanus, Pezula Nature Hotel in Knysna as well as The Farmhouse Hotel in Langebaan.
We have several serviced apartments and self-catering units that we manage. We also recruit for the various companies under our umbrella, including TSEC (Security), our sales and marketing departments, Mint Wellness and various other companies in our group.
We hire on not only experience, but personality. We believe that a skill can be taught and like to develop our staff to their full potential.
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