About the position
We are representing a leading technology-driven company in search of a highly skilled and motivated Commercial Support Specialist to join their team for a temporary 6-month contract. This role offers the chance to contribute significantly to a major player in the tech industry.
Please note this is a temp contract for 06-months
The Commercial Support Specialist plays a pivotal role in the team, ensuring the high-quality performance and compliance of partner mini apps. This individual is tasked with conducting operational audits, managing inbound leads, fostering technical collaboration, generating insightful reports, and coordinating with the payments and legal teams. Their responsibilities also include maintaining up-to-date partner data and overseeing the collection of commissions related to mini apps.
Duration: 6 months (Temporary Contract)
- Operational Audits: Conduct rigorous operational audits ensuring adherence to Service Level Agreements (SLAs), escalation matrices, and contact points.
- Lead Management: Handle the vetting process for inbound leads, pinpoint quick wins, and manage the on-boarding process, ensuring all documentation is meticulously completed.
- Partner Integration: Facilitate the on-boarding and loading of partners onto SAP and other platforms, ensuring a seamless integration.
- Technical Collaboration: Work closely with the technical project manager to keep partners technically compliant and address any emerging issues proactively.
- Reporting Insights: Generate and present insightful periodic reports, providing actionable recommendations to enhance efficiency and effectiveness.
- Payments Legal Coordination: Collaborate with payments and legal teams to maintain current partner data and oversee the collection of payments and commissions related to mini apps.
- Matric / Grade 12 or equivalent and relevant diploma/degree
- Demonstrated expertise in commercial support, operational audits, and managing partnerships
- Robust technical skills with experience using SAP and similar systems
- Minimum of 3-5 years of experience in managing Service Level Agreements (SLAs), conducting vetting procedures, and collaborating with vendors
- At least 3-5 years of prior experience in a commercial support role
- Preferably experienced within the telecommunications sector
- Outstanding analytical abilities with a track record of producing comprehensive reports
- Excellent interpersonal and communication skills, with the ability to engage effectively with diverse, cross-functional teams
Desired Skills:
- Systems Analysis
- Complex Problem Solving
- Programming/configuration
- Critical Thinking
- Time Management
