About the position
JOB PURPOSE
To provide technical leadership across application development, database management, and support functions, ensuring alignment with organisational strategy. The role oversees delivery and operations to ensure solutions are reliable, scalable, and high quality. It enforces architecture standards, governance, security, and effective release and change management practices. Additionally, it engages stakeholders and builds team capability through mentorship and continuous service improvement.
KEY PERFORMANCE AREAS
Technical leadership
• Provide technical leadership across application development, database management, application support functions
• Assume the technical lead role on essential, strategic and operational projects.
• Lead technical design decisions, standards, and technology selection within delegated authority.
Delivery and operations management
• Plan, coordinate, and oversee technical delivery across projects and operational support.
• Manage task prioritisation, resource allocation, and execution across multiple teams.
• Manage resolution of complex technical incidents and systemic issues to ensure service stability across database administration and application support.
• Manage the identification, assessment and remediation of technical risks across database administration and application development and support.
Architecture, design and quality assurance
• Review application and database designs and architectures to ensure scalability, performance, and maintainability.
• Enforce use of approved design patterns, standards, and reusable components.
Governance and compliance
• Manage the implementation and enforcement of security controls aligned to ISO27001 standard.
• Ensure compliance with ICT policies, processes, governance standards, and audit requirements.
• Ensure alignment of solutions with ICT strategy, enterprise architecture, and governance frameworks.
Release and change management
• Manage the release management processes, including DevOps processes.
• Ensure all changes are tested, approved, and deployed in line with change management standards.
• Manage quality through code reviews, version control, and technical assurance practices and adherence to configuration and deployment practices and discipline.
Performance monitoring and reporting
• Ensure monthly reporting on performance across application development, databases, and application support services.
• Provide visibility into delivery progress, operational health and related risks.
• Develop technical metrics to support informed decision-making and continuous improvement.
Stakeholder engagement
• Lead business and technical stakeholder engagements on delivery progress, risks, and decisions.
• Manage communication of complex technical concepts to non-technical audiences.
• Lead the feasibility studies, timelines, and impact of technical initiatives.
People and capability development
• Mentor and coach technical team members to enhance capability and performance.
• Promote knowledge sharing through on-the-job training, documentation, and collaborative practices.
EDUCATION, SKILLS AND EXPERIENCE
• A relevant university ICT degree
• Minimum six-year experience in leading application and database support teams.
• Minimum six-year experience leading IT software development projects
• Minimum six-year experience managing software development projects
• Minimum three-year experience in DevOps and agile methodologies
• ITIL foundation certificate advantage
• ISO27001 certification will be advantageous
• Azure Developer Associate certificate will be advantageous.
• Industry recognised certification in agile methodology will be advantageous
