About the position
Operate, maintain, and enhance the firewall rule management platform (commercial + custom-built components).
Develop new platform components, integrations, and automation workflows (Python, APIs, database queries, etc.).
Perform complex troubleshooting across networking, application logic, and system components.
Coordinate, delegate, and technically guide external providers for operational and development work.
Ensure platform stability through patching, monitoring, performance tuning, and proactive risk identification.
Prepare environments and perform go-live activities, with post-deployment support.
Maintain high-quality documentation (technical specs, procedures, training material).
Participate in problem, change, and incident management processes.
Engage with users and stakeholders (often international) as the technical owner of the platform.
Participate in standby, shift, and after-hours operational activities as needed.
Willing and able to travel internationally for up to two weeks at a time.
Implement and maintain internal controls that mitigate business risk and comply with policy and procedures.
Flexibility in taking up different tasks within a project or work environment.
Minimum Requirements:
Qualifications/Experience:
A relevant technical degree such as BSc Computer Science, BSc Information Systems, BEng (Computer / Electrical / Electronic), MSc, or equivalent.
Strong candidates with an IT diploma or similar qualification may also be considered, provided they can demonstrate exceptional hands on capability and experience.
5+ years of practical experience working in complex technical environments.
Candidates must demonstrate practical, hands-on competence through prior experience, portfolio of work, detailed technical discussions, or real-world problem-solving capability.
Essential Skills Requirements:
Strong understanding of enterprise networking fundamentals, routing, and firewall security architectures.
Deep troubleshooting skills across systems, networks, and applications (must handle complex, multi layered issues).
Solid programming skills (Python preferred) and experience building integrations with APIs, databases, and network devices.
Experience delivering and maintaining complex software solutions, including custom extensions and automation
Hands on experience with operations processes: patching, monitoring, log analysis, and performance optimization.
Strong understanding of REST APIs, scripting, and automation frameworks.
Exposure to enterprise governance processes (incident, change, problem management).
Advantageous Skills Requirements:
Experience with firewall rule management platforms (Tufin preferred).
Strong Linux experience and additional programming/scripting skills (Bash, JavaScript, etc.).
Experience working with containers (Docker/Kubernetes) in operational or development contexts.
Experience steering and coordinating work packages with external service providers.
Ability to analyse complex environments and propose technical improvements and automation opportunities.
Strong communication: able to simplify complex technical issues for non technical stakeholders.
Experience with Agile methodologies and release management processes.
Strong interpersonal and communication skills with ability to communicate effectively with both technical and non-technical colleagues/users.
Ability to understand and interpret business needs and move concepts from proposal to implementation.
Excellent organisational skills.
Willingness to engage with international stakeholders where language barriers might exist.
Ability to work both independently and as part of a team.
Commitment to producing high-quality deliverables on time.
Ability to remain effective and composed under pressure.
Desired Skills:
- firewall rule management platforms (Tufin)
- Bash
- JavaScript
- ocker/Kubernetes
