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Network IT Bruma

Software Support Consultant

Network IT Bruma

  • R Undisclosed
  • Permanent Junior position
  • Johannesburg South
  • Posted 25 May 2026 by Network IT Bruma
  • Expires in 31 days
  • Job 2639660 - Ref ITE007525

About the position

Our client, a key player in the bio-metrics/access control industry, is looking for a bright individual to provide support on all their software applications and hardware products.
Responsibilities:

  • Provide software & hardware support on all our products.
  • Build solid business relationships with our clients.
  • Manage and execute all service calls and new installations (hardware & software) in the set time-frames and the profitability of it.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer queries.
  • Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers and the development team.
  • Ensure the proper recording and closure of all issues.
  • Complete onsite networking fault prevention, as well as resolved onsite challenges.
  • Prepare accurate and timely reports.


Requirements:

  • 2 years’ experience in the time & attendance/access control field would be ideal.
  • Must have at least 2 years' telephonic, call centre and field support experience.
  • A+ and N+ certification and networking experience.
  • Excellent written and verbal communication skills.
  • Valid driver’s license.


Apply today!

Desired Skills:

  • Software Support
  • Desktop Support
  • IT Support

Network IT Bruma

About the agency

Network Recruitment's key to success is the focus on delivering a superior quality service in the niche areas of Information Technology, Engineering, Finance and Financial Temp Placements. The Business Development Team, in partnership with branch managers and specialist consultants, concentrate on the face-to-face interaction with clients. Regular consultation enables more accurate matching of candidates to each position, the specific culture of the organisation, and clearer understanding of current and future requirements and expectations of the client. The resulting return on investment for the client, as well as career enhancement for the candidate, ensures consistent, repeat business for Network Recruitment. Long term relationships are formed to the mutual benefit of all parties. Network Recruitment, established in 1987, has offered optimum recruitment solutions to both client and candidate for almost 20 years, living up to it's credo of: DEVELOPING RELATIONSHIPS, DELIVERING RESULTS Network Recruitment is a trading division within ADvTECH Resourcing (Pty) Ltd, a wholly owned subsidiary of the listed company, ADvTECH Limited. The company has access to a continually growing ADvTECH Resourcing database of over 263,000 Candidates. Network Recruitment offers flexible recruitment solutions in the specialist areas of: IT, Finance, Engineering and Financial Temp Placements. Network Recruitment's team of highly skilled, professional Consultants is supported by an impressive infrastructure, designed to ensure rapid delivery of the right Candidate without compromising levels of service and support. This team includes: a Business Development Manager, Recruitment Consultants, Researchers and Customer Care Officers.

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