About the position
Objective of the Role:
- The purpose of the role is to work collaboratively within the IT Service Management team and across other teams in the business to deliver exceptional customer experiences for the platform. You will form part of a larger testing center of excellence within the business to drive quality and governance.
Key Responsibilities:
- Actively participate in the planning, estimation and sizing of change requests, features, or IT service requests to be delivered.
- Delivery of a well-structured and standard designed, quality assurance solution within the timelines agreed with the delivery team.
- Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.
- Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.
- Work closely with QA Leads, Developers, Architects, Product Owner, and other Stakeholders to meet the expectations of our client.
- Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner, and other Stakeholders though honest communication which align to the company values.
- Liaise with stakeholders across the business to build a network that will align to ways of work.
- Contribute to the systematic breakdown of the business need into manageable feature(s), stories and epics that can be delivered.
- Participate in the backlog grooming.
- Participate in the sprint planning, test estimation and success criteria.
- Collaborate with the core test team to continuously improve the test regression pack, automation frameworks and overall platform.
- Where applicable, implement the test automation solutions with the objective that it has adequate coverage and can be re-used for regression testing.
- Confirm that the automation/functional test suite implemented is appropriately catalogued and aligns with the test governance.
- Responsible for testing of the system or component testing under load, high-availability, recoverability and other fit for purpose non-functional testing.
- Log defects using the pre-defined defect management tool and ensure the relevant information is captured accurately that will assist with the root cause analysis.
- Identify potential product risks and communicate to the QA Lead the details and any possible mitigation factors.
- Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.
- Report status of testing to the squad/team daily.
- Participate in all retrospective reviews.
- Participate in the showcase to stakeholders.
- Understand and manage own time based on expected timelines articulated by the line-management and project expectations.
- Collaborate with peers and business experts to understand technical advances and its application within the INN8 eco-system.
Qualifications:
- Advanced diplomas/national degrees
- ISTQB certificate in Software Testing (foundational)
- Training or certification in Agile or Devops (advantageous)
Minimum Experience:
- At least 3 years’ experience in a Financial Adviser firm, Financial Services Customer Service, or an Investment Platform business.
- 5 – 8 years Software Quality Engineering experience inclusive of best practices.
- Experience in solving complex problems for customers (internal or external).
- Experience in building successful relationships and working collaboratively across departmental teams.
- Experience at working in a fast paced, proactive and delivery focused environments.
- Familiar with Agile project methodology and common testing tools. e.g., Jira/Confluence/Zephyr
Desired Skills:
- Systems Analysis
- Complex Problem Solving
- Programming/configuration
- Critical Thinking
- Time Management
