Soft Services Manager (Property Facilities) CT
The Focus Group
- R Undisclosed
- Permanent Intermediate position
-
Cape Town
- Posted 20 Feb 2026 by The Focus Group
- Expires in 34 days
-
Job 2633670
About the position
The Soft Services Manager is responsible for managing service contracts, ensuring performance standards are met, and overseeing operational services across all soft services. This role ensures the efficient and effective delivery of services, maintaining high standards of quality and compliance. The role will also ensure a focus on service performance against contracts, as well as supplier management. The Services Contracts Manager will work closely with internal teams such as Facilities Management, to align with the company's operational and contractual objectives.
Soft Services include:
- Cleaning and janitorial services
- Hygiene services
- Pest control
- Landscaping and grounds maintenance
- Reception and front desk services
- Waste management (work closely with specialised in-house team)
Contract and Service Performance:
- Ensure service providers meet performance standards as outlined in SLAs.
Operational Oversight:
- Oversee daily operations of applicable services.
Collaboration and Communication:
- Act as the primary liaison between the Facilities Management team and internal departments (e.g., Energy & Utilities, and Procurement), ensuring smooth coordination of service delivery.
Experience and Qualifications:
- Matric with related qualification in a Trade (Plumbing, Electrical etc..) or Project Management advantageous
- Min 3 - 5 years proven experience in contract management and service delivery role.
Desired Skills:
- Contracts
- Facilities Management
- Service Management
The Focus Group
About the agency
THE FOCUS GROUP was formed in 1989 and has offices in Johannesburg and Cape Town. We are a full service Human Resource Consulting Company, encompassing Black Empowerment joint venture partner Focus Kamoso, and offering a comprehensive range of integrated recruitment, assessment, employee relations, training and development, HR, employee benefit and payroll management services to a wide range of South African, African and international business organisations.
Our commitment is to enter into a partnership with you, the Client, which adds value to your business and profit to your bottom line, by tailoring solutions that assist you to
• Source, assess and select the best possible human resources.
• Design and implement competency based training programmes, which ensure that your employees are capable of delivering the service excellence that your clients demand, and the competitive edge which you seek to maintain.
• Create a business environment in which you manage change to your advantage and an organisational climate that allows your team to perform to its maximum potential.
• Design employee benefit and remuneration structures which ensure that your people take ownership of your business and which protect you against losing your most valuable resource to your competition.
• Implement an employee relations framework that promotes workplace harmony and minimises the occurrence of disruptive legal disputes.
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