About the position
Well established organisation requires your 2 - 4 yrs experience in customer service and soft collections
Duties and Responsibilities:
Technical skills
- Basic bookkeeping principles and understanding, including payment terms etc.
Interpersonal and other skills
- Great, clear, verbal communication is essential.
- Negotiation Skills
- Problem Solving Skills
- Critical Thinking Skills
- Ability to establish trust with client as well as ability to probe and get clarification/clear explanation/honest feedback as to why the client’s business behaviour/turnover /payment history has changed in any way.
Qualifications and Experience
- Matric
- Business relevant diploma/degree would be advantageous.
- 3-4 years of experience e in customer services
- 3-4 years of experience in collections
Key Responsibilities
- Once funding is complete, client’s activity /performance etc needs to be monitored and watched for any changes/red flags in behaviours/activity and turnover.
- If there are any concerns/changes, obtain information and clarifications to why there is delay in payments or any other red flags with regards to company turnover etc…
- Reporting concerns/findings back to the team
- Monitor accounts receivable and identify overdue accounts.
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect.
- Use investigative skills and tools to locate and contact uncontactable customers.
- Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
- Resolve customer issues and complaints concerning repayments.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
Desired Skills:
- Soft collections
- Customer interaction
- Repayment progress
- Manage overdue accounts
- Customer data
