About the position
A fast-growing FMCG business with a multi-brand portfolio spanning vaping, vehicle air care, and further categories is looking for a Social Media and Content Manager to join their team in Port Elizabeth, EC.
This hands-on owner role runs social channels, content, scheduled email, and the AI customer responder end-to-end for every brand — including launching social accounts and content for a new vehicle air fragrance brand ahead of its Q1 2027 South African launch (with US and international launches to follow).
Responsibilities:
- Content calendar & approvals: Own monthly per-brand/per-platform content calendars, run the approval matrix, log out-of-calendar posts, and publish on schedule across Instagram, Facebook, TikTok, and LinkedIn.
- Content creation: Write copy, shoot and edit short-form video, take product photography, and maintain a dated content library with usage rights.
- Platform administration: Own all social, business-manager, and ad accounts in the company's name; manage master credentials, 2FA, an access register, and quarterly access audits.
- Community management: Set and apply tone-of-voice standards, response times, and escalation routes; enforce age restrictions on vaping accounts and run the crisis protocol.
- Influencer & creator coordination: Vet and brief creators, manage agreements, approve content and disclosure compliance (ARB Code, FTC), and track results in a creator log.
- Email & AI inbox: Send scheduled marketing emails (POPIA-compliant lists), own the AI responder's knowledge base and hard rules, and review at least 25 AI conversations weekly.
- Reporting & KPIs: Deliver monthly per-brand social reports with native platform exports, UTM tracking, and a KPI scorecard; set 90-day baselines.,
Requirements:
- Matric plus a diploma/degree/certificate in marketing, communications, journalism, digital media, or equivalent experience.
- Minimum 3 years' hands-on brand social media management, including 1+ year personally owning a content calendar across 3+ platforms.
- Portfolio of brand content personally created, with reach/engagement/follower results.
- Proven community management, including handling complaints and escalated situations.
- Influencer/creator campaign experience (briefing, approval, disclosure, tracking).
- Hands-on Meta Business Suite and TikTok business account administration.
- Short-form video editing (CapCut, InShot, Premiere Rush) and confident copywriting.
- Scheduled email marketing experience (Klaviyo, Mailchimp, HubSpot) with reported order results.
- Native analytics literacy and monthly reporting in Excel/Google Sheets, including UTM traffic.
- Clear written English with range across multiple brand voices.
- Willingness to strictly apply age-restriction and advertising rules on vaping content.
- Based in Port Elizabeth; available for evening/weekend monitoring rota during campaigns.
Contact Hire Resolve for your next career-changing move.
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Gaby Turner at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: [URL Removed] or email us your CV: [Email Address Removed].com
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
Desired Skills:
- Social Media & Content Manager
- Social Media & Content Manager
- Social Media & Content Manager
