About the position
SOCIAL FACILITATOR (Community Engagement and Liaison) to be based in Plumstead, Cape Town
Employment Type: 5-year contract with the possibility of renewal
Are you passionate about engaging communities and making sure every voice is heard?
Our client in the Environmental Consulting space is looking for a Social Facilitator to lead inclusive communication between local communities, councillors, and project teams.
The purpose of this role is to ensure that affected communities are informed, consulted, and empowered throughout the lifecycle of key environmental projects. Your work will include facilitating dialogue, gathering community insights through micro-profiling, and helping build trusted relationships across stakeholders.
If you're someone who thrives on meaningful engagement and has a heart for impact, we want to hear from you.
THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:
- VALID MATRIC/GRADE 12 CERTIFICATE, WITH PROVEN EXPERIENCE in community engagement, social facilitation, and project coordination
- STRONG INTERPERSONAL AND COMMUNICATION SKILLS, with confidence engaging diverse communities and liaising with local officials
- PPOFICIENCY IN DATA COLLECTION AND ANALYSIS, including community profiling, reporting, and drawing actionable insights
- FLUENCY IN BOTH ENGLISH AND AFRIKAANS
- VALID DRIVERS LICENCE AND OWN RELIABLE VEHICLE, with the ability to travel throughout Cape Town as needed.
DUTIES WILL INCLUDE:
- Community Engagement & Facilitation: Organise and lead dialogues, workshops, and meetings to gather input, build trust, and promote inclusive participation.
- Stakeholder Liaison: Build strong working relationships with ward councillors, sub-councils, and other local role players to ensure smooth collaboration.
- Community Profiling & Data Collection: Conduct micro-profiling to understand the demographics, needs, challenges, and unique dynamics of the communities we serve.
- Information Dissemination: Plan and manage outreach efforts, including leaflet drops and other communication methods, to keep communities informed and up to date.
- Team Leadership: Coordinate activities with internal teams and guide field staff (such as ground workers) to ensure that engagement efforts are well-executed and aligned with project goals.
- Flexibility: Be available for after-hours or weekend sessions when needed to ensure accessibility and meet community availability.
As a Social Facilitator, you’ll play a key role in making sure communities are informed, involved, and empowered throughout each stage of our projects.
IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:
We’re looking for someone who is more than just a facilitator!
Someone who brings heart, clarity, and commitment to every interaction. If the qualities below describe you, we’d love to meet you:
- Client Focus: You prioritise the needs of communities and stakeholders, earning trust through respectful, transparent engagement that ensures every voice is heard.
- Social Skills: You communicate with ease, listen deeply, and engage confidently with people from all walks of life — even in complex group dynamics.
- Cooperation: You’re a true team player, able to work across roles and with diverse groups, from councillors to community members, sharing knowledge and supporting shared goals.
- Planning: You’re organised and reliable, able to coordinate meetings, community sessions, and outreach with precision, keeping things on track and on time.
- Listening Skills: You don’t just hear, you understand. You’re skilled at capturing perspectives, concerns, and insights accurately and using them to inform your work.
- Adaptability: You stay calm and flexible when plans shift, adapting your approach to suit changing community dynamics or unexpected challenges.
- Results Orientation: You focus on impact, not just activity. You deliver high-quality work efficiently, whether it’s a successful meeting, a clear report, or timely feedback to stakeholders.
- Integrity: You’re guided by honesty, respect, and strong ethics in every interaction, always representing the community fairly and responsibly.
Desired Skills:
- Community Engagement
- Social Facilitator
- Social Facilitation
- Environmental
- Stakeholder
- Liaison
