About the position
We are seeking an SLP Lead & Administrator for a 1-year fixed-term contract who will be responsible for providing comprehensive administrative, operational, and coordination support for all Short Learning Programmes (SLPs), micro-certificates, QCTO occupational qualifications, and CHE-accredited programmes delivered by the School of Health Sciences. This role ensures seamless programme delivery by overseeing student administration, enrolment processing, scheduling, communication, facilitator coordination, and compliance support. The position plays a vital role in supporting the school’s growth trajectory by maintaining high administrative standards, ensuring efficient programme operations, and delivering an excellent learner experience.
This is a key operational role that provides the foundational systems and support required as the school launches multiple programmes, engages diverse stakeholders, and expands its student base.
Key Responsibilities:
Programme Administration & Coordination
- Administer and coordinate all SLPs, micro-certificates, occupational qualifications, and CHE programme activities.
- Manage end-to-end student administration including applications, onboarding, enrolments, registrations, and attendance records.
- Schedule classes, sessions, assessments, facilitator allocations, and programme timelines.
- Ensure all programme documentation, learning materials, and templates are properly maintained and distributed.
Academic Support & Quality Assurance
- Support academic processes including assessments, moderation preparation, facilitator submissions, and record-keeping.
- Ensure programme files, assessment records, and compliance-related documents are accurately maintained.
- Assist the Academic & Programme Manager with quality assurance tasks and academic reporting.
Student Support & Communication
- Serve as the primary contact point for student queries relating to SLPs and occupational/CHE programmes.
- Provide timely communication regarding schedules, deadlines, assessments, and programme requirements.
- Facilitate learner orientation for new SLP and occupational/CHE intakes.
Facilitator & SME Coordination
- Coordinate with external facilitators, SMEs, examiners, and moderators to ensure timely programme delivery.
- Manage facilitator schedules, contract administration, and session logistics.
- Support the recruitment and onboarding process for facilitators and assessors where required.
Operational & Logistical Support
- Coordinate classroom bookings, online platform setups, session recordings, attendance registers, and technology support.
- Liaise with internal departments (IT, Finance, Marketing, Registry) to ensure smooth programme operations.
- Track and manage programme expenses, requisitions, and resource needs.
Data Management & Reporting
- Maintain accurate student data, attendance records, assessment submissions, and programme statistics.
- Prepare operational reports, enrolment summaries, and programme performance data for management.
- Support internal audits and regulatory reporting for QCTO and CHE programmes.
Compliance & Regulatory Support
- Assist in ensuring compliance with internal academic policies, QCTO requirements, and CHE-related administrative standards.
- Ensure adherence to institutional processes for document management, assessment storage, and programme certification.
- Support the preparation of evidence portfolios for accreditation and audits
Minimum Requirements:
Education:
- Minimum Diploma or Bachelor’s degree in Administration, Education Management, Health Sciences, Business Administration, or related field.
Experience:
- 2–3 years’ administrative experience in an academic, training, or organisational environment.
- Experience with student administration, programme coordination, academic operations, or LMS/CRM systems (advantageous).
- Exposure to SLPs, QCTO qualifications, or CHE-accredited academic environments preferred.
Technical Knowledge:
- Strong administrative skills with attention to detail and accuracy.
- Knowledge of academic processes, student support, and programme coordination.
- Competence in MS Office, CRM systems, and online learning platforms.
Desired Skills:
- Attention to details
- MS Office
- CRM systems
- programme coordination
