Skills Trainer: Barista at Famous Brands

About the position

Purpose Statement

To ensure world class training within to the Brands. To ensure the culture, ethics, core values as well as standards & procedures are conveyed to all New and existing Franchisees and their staff.

Main Outputs and Responsibilities for This Position

• Implement and track the training pathways for baristas, until certification.
• Ensures the integrity of all record keeping is accurate, current, uploaded and accessible.
• Checks on the accuracy of the POE. Assess and conduct practical assessments with the learners and sign off competencies. Assess baristas and Restaurant Management.
• Track and ensures certification is achieved within the timelines as per the training pathways.
• Conduct on the job training with baristas, Restaurant managers and Area managers. Maintains brand standards via Standard Operating Procedures (SOPs).
• Training incoming employees about the correct usage of coffee equipment, such as an espresso machine, and describing how to create drinks according to the brands standards
• Restaurant training Interventions are communicated and aligned with Franchise Manager. Alignment on brand SOPs are formed during workshops with training and operations.
• Takes ownership of training baristas and restaurant managers of a new restaurant. Schedule follow up visits in training restaurants.
• Understand the fundamentals of leading a shift within the barista area, and showcase how to execute excellent consumer experience.

• Improvements with each restaurant visit is achieved. A culture of support is conveyed.

• Represent the brand well and be a coffee expert (SME).

• Complete assessments as per the operations campaign and Service Level Agreement for all Brands by supporting the key driver: Coffee.
• Facilitates workshops to close barista's gaps and uses a variety of activities to keep learners engaged.
• Mentors new coffee trainers and new Franchise Managers
• Displays impeccable time keeping, arrives on time for meetings. Excellent personal appearance and represents the brand.
• Complete feedback reports with each store visit

Education and Experience

• Completed Matric / Grade 12.
• Certificate / Diploma in Hospitality Management or similar qualification.
• Formal Training qualification (Facilitator, Assessor, and Moderator) would be an advantage
• 3 - 5 years' experience in a Trainer or similar capacity.
• Minimum of 3 years' experience in the coffee industry as a Barista
• Previous training experience at in-store level within a leading service-based (food service or franchising) organisation.
• Valid driver's license.
• Willing and/or able to travel extensively.
• Willingness and ability to work long hours and weekends based on operational requirements.

Knowledge and Skills

• Ability to communicate and interact effectively in one-on-one and small group situations.
• Must have completed the Coffee training
• Must possess excellent computer skills and be proficient in MS Office, including Word, Excel, and Outlook.
• Possess an outgoing, friendly personality and the desire to provide quality service.
• Reviewing customer service requirements and guiding incoming professionals regarding the correct way to take orders and converse with patrons
• Work Experience within the coffee industry
• Good knowledge of operational process and food handling/safety aspects
• Subject matter expert with brand SOP's
• Knowledge of various training methodologies and ability to apply in the workplace
• Ability to pay attention to detail with good recordkeeping and organizational skills
• Ability to engage, motivate and coach learners
• Displays impeccable time keeping.
• Displays excellent personal appearance and upholds brand ethos.
• Demonstrates high levels of agility and innovation to adopt new learning and teaching concepts.
• Enthusiasm for continuous learning. Always learning new skills while inspiring others to do the same.

Desired Skills:

• Communication And Interpersonal Skills
• Computer Literacy
• Attention to detail
• Good time management
• Good Record Keeping
• Organizational Skills

Desired Work Experience:

• 2 to 5 years Training

Desired Qualification Level:

• Certificate