Skills Trainer at Famous Brands

About the position

Purpose Statement

To deliver world-class training and ensure the culture, ethics, core values as well as brand standards and procedures are conveyed to all new and existing Franchisees and their teams

Main Outputs and Responsibilities for This Position

• Implement and track the training pathways for team members and Restaurant Managers, until certification.
• Ensures the integrity of all record keeping is accurate, current, uploaded and accessible.
• Track and ensures certification is achieved within the timelines as per the training pathways.
• Conducts on the job training with restaurant teams and Restaurant Managers. Maintains brand standards via Standard Operating Procedures (SOPs).
• Restaurant training Interventions are communicated and aligned with Operational teams
• Analyze the training status dashboard and work with the restaurant teams to improve the training status.
• Support group training initiatives to enhance Restaurant Managers skills set within the network. Ensures managers are trained and equipped to deliver on the brand standard.
• Support and train all team members in restaurants on brand recipes and SOPs. Ensure competencies on quality and speed are met.
• Takes ownership of training team members and Restaurant Managers of a new restaurant. Feedback reports available and sufficient detail documented on progress of learners.
• Executes and monitors prescribed training support for COH and Revamped stores, with continuous communication with Operations teams.
• Successfully launch and train on new menus with Restaurant teams.
• Conduct In-restaurant practical assessments and coaching
• Actively sharing information with colleagues in weekly TEAMs meetings - best practice and knowledge. Reads Brand newsletters and shares information on such.
• Company assets maintained as per company policy and in good condition.
• Demonstrates excellent organizational skills (Calendar/Journey plan completed a month ahead with one visit to each restaurant every 6 weeks).

Education and Experience

• Completed Matric / Grade 12.
• Certificate / Diploma in Hospitality Management or similar qualification.

• Formal Training qualification (Facilitator, Assessor, and Moderator) would be an advantage.

• 3 - 5 years' experience in a Trainer or similar capacity.

• Previous training experience at in-store level within a leading service-based (food service or franchising) organisation.
• Valid driver's license.
• Willing and/or able to travel extensively.
• Willingness and ability to work long hours and weekends based on operational requirements.

Knowledge and Skills

• Experience in food preparation and presentation
• Good knowledge of operational process and food handling/safety aspects
• Computer literacy
• Subject matter expert with brand SOP's
• Excellent interpersonal and communication skills
• Knowledge of various training methodologies and ability to apply in the workplace
• Ability to pay attention to detail with good recordkeeping and organizational skills
• Ability to engage, motivate and coach learners
• Displays impeccable time keeping.
• Displays excellent personal appearance and upholds brand ethos.
• Demonstrates high levels of agility and innovation to adopt new learning and teaching concepts.
• Enthusiasm for continuous learning. Always learning new skills while inspiring others to do the same.

Desired Skills:

• Food Preparation and Presentation
• Food Safety
• Computer Literacy
• Good communication skills.
• Attention to detail
• Good Record keeping

Desired Work Experience:

• 2 to 5 years Training

Desired Qualification Level:

• Diploma