SKA Mid - IT Officer at NRF National Research Foundation

About the position

Postion Summary:
The IT Officer will be responsible for the support of IT services to SKAO staff Science Operations Centre (SOC) South Africa and beyond, to manage technical assistance and support on the SKAO desktop computing environment including hardware, software and infrastructure while ensuring that computing resources are kept up to date and functional in line with the internal service processes and operational framework.

Key Responsibilities:

• Implementation and operation of efficient SKAO Helpdesk function Software installation and updates Integrated IT Services and Availability Security and Protection

Minimum Qualification:

• Diploma / Advanced Certificate / NQF 6

Minimum Experience:

• 4-6 years

• National Diploma (NQF6) in Computer Science/ Information Systems/ Information Technology or equivalent coupled with 4 years' plus relevant working experience; or Certificate training (such as A+, N+, Cisco, Microsoft or similar) coupled with 6 years' plus relevant working experience

Experience:

• National Diploma (NQF6) in Computer Science/ Information Systems/ Information Technology or equivalent coupled with 4 years' plus relevant working experience, orCertificate training (such as A+, N+, Cisco, Microsoft, or similar) coupled with 6 years' plus relevant working experienceTechnical experience thereby able to provide direct IT support when required
• Experienced in the administration of local area wired and wireless networks
• Experience with Microsoft Exchange and Microsoft Online services like O365
• Experience in Cloud products such as Dropbox and Atlassian products or similar
• Experience with Layer 3 configuration (Cisco Meraki or similar) Experience with firewall/VPN support (Cisco Meraki or similar) Able and willing to work out of normal working hours on occasion to meet service needs

Knowledge:

• Knowledge and background with IT Service Management disciplines and Frameworks such as ITIL / Cobit and Change Management and Risk management and IT policies (DRP/Security)
• Knowledge of video conference, audio visual and telephony supportInfrastructure designSupply Chain Management Experience with Layer 3 configuration (Cisco Meraki or similar) Experience with firewall/VPN support (Cisco Meraki or similar)

Additional Notes:
Competency – Essential: • Microsoft and Apple Configuration skills • AD/Azure Access Control Systems • Network Support in a CISCO Environment (or similar)• Strong critical thinking and decision-making skills • Capacity to assess, learn and adopt new IT technologies. • Strong interpersonal and communication skills for managing team and internal and external stakeholders. • Personal integrity in handling sensitive and personal dataSkills:• Experience with Microsoft, Apple and Google computing devices and mobile device technologies and device management systems. • Experience in asset lifecycle management and software asset management. • Experience in managing resources and prioritisation. • A flexible team player who is adaptable to change. • Strong communication skills with internal stakeholders Organisational Values:The SKA-Mid IT Officer will be expected to demonstrate the SARAO and SKAO’s values, and to work actively to instil those behaviours in all SKA-Mid staff in South [URL Removed] values are:1. Diversity and Inclusion 2. Excellence3. Collaboration4. Creativity and Innovation5. SustainabilitySARAO’s values are:1. Passion for Excellence2. World-class service3. People-centered4. Respect5. Integrity and Ethics6. AccountabilityBoth SARAO and SKAO value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you, please raise this during your interview, as we are open to discussing flexible working opportunities during the hiring [URL Removed] NRF website provides more details on the initiatives and activities Applicants should submit a comprehensive CV by registering and apply online through the NRF Recruitment and Selection Portal. Applications should be accompanied by a letter of motivation indicating the applicant·s suitability for the position. The names and contact details of at least three referees should be provided.

Desired Skills:

• Skilled in applied field of position
• Knowledge to be relevant
• Responsible in performing duties

About The Employer:

The National Research Foundation (NRF) (wwww.nrf.ac.za) supports and promotes research and human capital development through funding, the provision of National Research Facilities and science outreach platforms and programmes to the broader community in all fields of science and technology, including natural sciences, engineering, social sciences and humanities. The South African Radio Astronomy Observatory (SARAO) (www.sarao.ac.za) spearheads South Africa's activities in the Square Kilometre Array Radio Telescope, commonly known as the SKA, in engineering, science and construction. SARAO is a National Facility managed by the National Research Foundation and incorporates radio astronomy instruments and programmes such as the MeerKAT in the Karoo, the Hartebeesthoek Radio Astronomy Observatory (HartRAO) in Gauteng, the African Very Long Baseline Interferometry (AVN) programme in nine African countries as well as the associated human capital development and commercialisation endeavours.