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Business Directive Contract Services

Site/Warehouse Manager at Business Directive Contract Services

Business Directive Contract Services

  • R Undisclosed
  • Contract Senior position
  • Milnerton
  • Posted 24 Apr 2024 by Business Directive Contract Services
  • Expires in 19 days
  • Job 2564439
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About the position

Background

We believe we are an awesome company to work for and one of the things that makes a company as awesome as ours is the people who works within the company. We invest a lot of time into selecting the right people for the job and are we are looking for a vibrant and energetic candidate who has a passion to develop, lead, motivate and mentor our BDCS team. The ideal candidate will bring a diversity of experience, and knowledge of good practices. Assessment, streamlining, and improvement of the efficiency of processes while reflecting the company values is key to the success of this role. This is a new role in a growing organisation, so if you are excited by the prospect of taking an existing, successful organisation to the next level, then this may be the right opportunity for you

Job Function

The main function of this role is to build and maintain a relationship with all on site employees and Clients in the day to day running of the operations and to ensure that issues arising daily are managed and only escalated to the Operations Manager that are impossible to resolve without him.
Knowledge and Skills

  • Excellent written and verbal communication skills
  • Exceptional attention to detail with and accurate and thorough approach to work
  • The ability to multi-task within a pressurized environment and to complete tasks timeously
  • Great work ethics and passionate about Client Services.
  • Ability to work in a fast-paced environment
  • Positive and energetic self-starter
  • Attention to detail
  • Eager to learn, Inquisitive mindset
  • Ability to work in a team
  • Be a focused individual
  • Able to create an emotion connection with our employees
  • Relationship Representive
  • Strong planning, leadership, organisational skills
  • HR/IR & Payroll background (Advantage)
  • Exposure to DC fulfilment in terms of staffing
  • Strong understanding of Distribution Centre Operations
  • LEAN/Continuos Improvement expertise & comprehension of Staff Training Plans

Duties and Responsibilities

  • Develop and implement plans to successfully deliver exceptional results on campaigns
  • Handle client interface, deliver on SLA requirements
  • Focus on providing differentiation in a highly competitive industry by exceeding client expectations
  • Continuously promote a performance-driven culture and always work towards reaching for amazing results
  • Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems
  • Achieve financial and non-financial targets.
  • Improve the key success metrics associated with goals including: Client Satisfaction Score, Service Level Goals, Quality Goals
  • Lead, develop, motivate, operational teams
  • motivate and manage supervisory team
  • Ensure optimal service delivery through scheduling and continuous process improvement.
  • Ensure all client questions and complaints are resolved in a timely manner
  • Brainstorm with the team around issues or challenges that may hinder optimum performance and give recommendations to improve performance
  • Handle employee related issues.
  • Monitoring attendance, punctuality and leave
  • Analyze data to determine operational trends and provide solutions to increase, service and quality levels in order to achieve and exceed targets and KPAs
  • Set up and manage performance measures.
  • Deliver daily, weekly and monthly reports.
  • Manage operating budgets.
  • Develop rewards and recognition incentives/programs.
  • Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed SLA and quality targets
  • Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes
  • Understand customers' needs and identify solutions that meet the requirements of the customer

Desired Skills:

  • Excellent written and verbal communication skills
  • Exceptional attention to detail with and accurate and thorough approach to work
  • The ability to multi-task within a pressurized environment and to complete tasks timeously
  • Ability to work in a fast-paced environment
  • Attention to detail

Apply Now

Business Directive Contract Services

About the agency

Are you looking for quality Staff Outsourcing, Permanent Placements or Home Professionals? Welcome to Business Directive Contract Services. A professional hub for all your outsourcing needs. “We think too much and feel too little. More than machinery, we need humanity; more than cleverness, we need kindness and gentleness. Without these qualities, life will be violent and all will be lost.” - Charles Chaplin At Business Directive Contract Services, we are truly passionate about people. Capturing their abilities and seeing beyond their everyday strengths, we seek to find the deeper meaning within the respective roles executed by our staff and clients. We love what we do and we love working with people who echo the heartbeat of an organisation that is diligently solution-driven. We recruit, screen and place staff on site for our clients. Our core business is to source staff and to manage staff on site and take care of all Human Resource functions, which includes payroll, Industrial Relations, CCMA representation, staff recruitment as well as training and development. Our team expertise total more than 50 years of solid Human Resource experience. Our Home Professional service is founded on the foresight of making work life easier for employees who seek to save time and money. Investing in this idea came prior to what we’ve come to know as the Covid-19 Pandemic. Incidentally, we have recognised the need for alternative employment solutions from an environmental and socio-economic perspective. In identifying this, we position ourselves for the elimination of excess carbon waste and other forms of pollution. This also benefits the general health of staff, giving them more time to focus on more than just work. At our company, we deem it vital to exercise continuous growth, expansion and celebrating our staff and clients. Our goal is to maintain and strengthen relationships by paying attention to the various layers of who we are, what we do and reaching higher heights. In pursuit of achieving this, we commit ourselves to be generous in our acknowledgement of stand-apart staff, consistent clients and all-round excellence. Another main function in our organisation is the recruitment and placement of permanent staff to both corporate companies and medium organisations. Our passion: People Our business: The supply of qualified, experienced staff to organisations in need of the best Our methodology: Includes entrepreneurship, slick technology, training, development and clear, precise systems Our strength: We engage with the best Our secret: Our Team At Business Directive, we pride ourselves with the promise of Service Excellence. We believe in utilising our experiences and skills we mastered throughout the years, and by doing so we realise the promise we make to our clients. We understand the need for excellent staff and excellent screening criteria when we recruit and we have in-depth knowledge about labour relations issues. We have learned how important it is to build not only a team of people, but let the team run as a healthy unite, with great leadership. At Business Directive, we are all about growth, whether it’s your career, your company or your staff. We are so much more than a Recruitment Company!

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