About the position
Purpose of Position:
We are currently seeking a Site Supervisor to deliver the services agreed upon between Stratostaff and its clients, ensuring full compliance with Service Level Agreements and all relevant legislative requirements. Oversee and manage Temporary Associates in accordance with client expectations and regulatory obligations, while actively driving headcount growth per client to increase market share and contribute to overall branch profitability.
Key Performance Indicators:
1. Effective Associate Recruitment and Increase in Associates Head Count (market share per client)
2. Build and Maintain Client Relationships
3. Management of Associates and Reporting
4. Management of Cost to Serve Client (Maintain Margins)
5. Aggregation of 100% correct payroll administration documentation for payroll processing
6. Maintain and Manage daily Operations and organizational compliance
Required Competency:
1. Professional Manner; Positive Attitude; Empathy
2. Good Communication Skills at all levels
3. Knowledge of Company’s Recruitment and Internal Administration Processes
4. Attention to Detail / Accuracy
5. Self-Motivated; High Level of Energy
6. Ability to Work Under Pressure; Deadline Driven
7. Working Knowledge of BCOE, WCA/IOD, Health & Safety, Benefits and Bargaining Councils/LRA
Main Activities:
1. Client Service: Clients serviced according to Service Level Agreements.
2. Associate Service: Effective recruitment to competently meet Client requirements.
3. Manage Legal and Financial Risk through Statutory and Legislative Compliance adherence.
4. Recruitment: Maintain updated Associate Database specifying details of suitably competent Associates.
5. Induction: Ensure that Associates fully understand, and comply with, specific Client Rules and Regulations.
6. Associate Care: Ensure workplace Health & Safety compliance and follow IOD procedures when required.
7. Record Keeping: Maintain Invoice & Associate Files to include all Mandatory Information.
8. Associate Attendance Monitoring: Daily Attendance/Absenteeism Timesheet recording and Status.
9. Internal Procedural Compliance: Participate in inter-departmental procedures with strict adherence to deadlines thereby ensuring accurate and timeous Associate earnings payments and Client Invoicing.
10. Support Organisational Development through communicating possible new and existing Client growth requirements to Business Line Manager.
11. Teamwork: Build and support relationships with Clients and Associates; and between your Branch and Payroll/Finance colleagues thereby contributing towards quality service delivery. 12. Responsibly managing subordinates and providing the Business Line Manager with feedback.
Minimum Educational Requirements:
- Matric / Grade 12 (essential)
- Valid Driver's Licence
- Diploma or Certificate in: Business Management/ Operations
- 2–5 years’ experience in: Site supervision or on-site operations
- Managing temporary or contract staff
- Client service management
Should you not receive feedback within two weeks, please consider your application unsuccessful.
We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us.
Desired Skills:
- Attention to Detail
- Excellent Communication
- Able to work under pressure
