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DCV Sabenza IT and Recruitment

Siebel CRM System Analyst at Sabenza IT & Recruitment

DCV Sabenza IT and Recruitment

  • R Undisclosed
  • Permanent Senior position
  • Johannesburg
  • Posted 30 Jun 2025 by DCV Sabenza IT and Recruitment
  • Expires in 30 days
  • Job 2615228 - Ref 878000006649750
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About the position

We're looking for an experienced Siebel CRM System Analyst to join our dynamic digital transformation team.

Key Responsibilities

  • Act as the subject matter expert on Siebel CRM modules including Account Management, Lead & Opportunity Management, Order Management, Agreement Management, and Assurance.
  • Analyze, understand, and document complex business requirements, translating them into functional specifications and system solutions.
  • Conduct impact analysis and provide recommendations that consider technical feasibility and business objectives.
  • Organize and lead requirements gathering and solution design workshops with business stakeholders and technical teams.
  • Prepare clear and comprehensive functional documentation, deliverables, and training materials.
  • Collaborate with developers and QA leads during development, SIT, and UAT phases to resolve queries and validate outcomes.
  • Support change requestors in aligning user needs with system capabilities and enhancements.
  • Contribute to continuous improvement by identifying process and performance optimization opportunities within the CRM ecosystem.
  • Work in an agile delivery environment (Scrum, Kanban), participating in sprint planning, reviews, and retrospectives.


Requirements
  • 5 to 7 years of professional experience in at least three of the following: application development, information analysis, database management, or IT operations in a multitier environment.
  • Expert-level knowledge of Siebel CRM and its integration with business functions in telecommunications.
  • Strong background in business and system analysis, with the ability to synthesize complex information and communicate it clearly.
  • Excellent problem-solving, critical thinking, and troubleshooting abilities.
  • Experience interacting with business users, capturing and refining requirements in line with product goals.
  • Strong documentation skills—able to create specifications, user stories, and deliverables to a high standard.
  • Experience conducting impact analysis and supporting test execution (SIT, UAT).
  • Familiarity with agile methodologies like Scrum, Kanban, XP, TDD, and BDD.
  • Strong stakeholder management and interpersonal communication skills.

Apply now and help shape the future of customer experience.


Desired Skills:

  • Analyst
  • Siebel
  • Telecommunications

Desired Qualification Level:

  • Degree

About The Employer:


Apply Now

DCV Sabenza IT and Recruitment

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About the agency

Dedicated to the recruitment of IT professionals Sabenza iT is a South African registered business focusing on Finance, Engineering, SAP and general iT recruitment. We have over 18 years' experience in recruiting in South Africa, Australia, Europe, South America and Asia and have worked with a number of large companies offering the best service. We at Sabenza iT understands the changing market and we mold our services around each of our client's needs to offer a personal service. Sabenza iT has forged strong relationships with both Clients and Consultants by ensuring both parties get the most out of every placement. Our Head Office is based in South Africa and we have a satellite office in the UK so that we can keep in contact with expats who may consider returning to South Africa and so that we can offer our services globally for Consultants looking to go to South Africa and Consultants who are looking for opportunities abroad. We at Sabenza recognize the difference it makes to maintain good client relationships and we are keeping our client base niche and manageable in order to give the best service possible. We have gained a good reputation in the market place and have built a very large network and database of consultants that we draw from for each role. We are able to send applications within 24 hours of receiving a role profile or spec. We use one of the best Database software tools available to keep our database up to date and very fast to search. Sabenza iT does not only use job-sites, we headhunt and we use our network to find our clients the right Candidates. We have a strong Facebook presence and we have over 12,000 LinkedIn connections. For further information, please visit our website www.sabenzait.co.za or call me at any time on Tel: 0330040131.

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