Shipping Customer Service Supervisor

About the position

Shipping Customer Service Supervisor 
Shipping Customer Service Supervisor 
Skills and Qualifications:

• Strong communication skills both verbal and written to interact with customers and internal teams.
• Problem-solving skills to effectively address and resolve customer issues.
• Organizational skills to manage multiple tasks and maintain accurate records.
• Knowledge of shipping and logistics processes to understand the various stages of the shipping lifecycle.
• Computer proficiency to use software for order entry, tracking, and reporting.
• Customer service mindset to prioritize customer satisfaction and build positive relationships.
• Ability to work independently and as part of a team to coordinate with various departments and manage a high volume of tasks.

Key Responsibilities:

• Handling Customer Inquiries
  • Respond to phone calls, emails, and other communication channels to answer customer questions about shipments.
  
  


• Resolving Issues
  
  
  • Address and resolve problems such as delays, damages, or missing packages.
  
  


• Order Processing
  
  
  • Enter and verify customer orders, ensuring accurate shipment details.
  
  


• Shipping Coordination
  
  
  • Liaise with warehouses, freight forwarders, and carriers to schedule and track shipments.
  
  


• Document Management
  
  
  • Prepare and manage shipping documents, including invoices, packing lists, and customs declarations.
  
  


• Communication
  
  
  • Maintain open communication with customers and internal teams to keep everyone informed of shipment status.
  
  


• Data Entry and Reporting
  
  
  • Maintain records of shipments, track key performance indicators (KPIs), and generate reports.
  
  


• Customer Relationship Management
  
  
  • Build and maintain positive customer relationships through proactive communication and issue resolution.
  
  

Desired Skills:

• Shipping
• Customer
• Service
• Supervisor