Search thousands of fresh jobs

×
Return to results
This job is expired
DCV Sabenza IT and Recruitment

Services Technician at Sabenza IT & Recruitment

DCV Sabenza IT and Recruitment

  • R Undisclosed
  • Contract Senior position
  • Cape Town
  • Posted 30 Apr 2025 by DCV Sabenza IT and Recruitment
  • Expires in 30 days
  • Job 2609068 - Ref 878000004519598
Save
Apply Now

About the position

Got A+, Network+, and a talent for taming tech chaos? We need a Services Technician who can resolve issues before users even hit send on a ticket.
Key Performance Objectives & Responsibilities:
1. Technical Support

  • Provide remote and onsite technical support to end users.


  • Support Windows and Apple Mac OS, Microsoft Office, and business-specific software.


  • Deliver VIP support to executive users.


  • Troubleshoot and resolve software and hardware issues; escalate as necessary.


  • Collaborate with vendors and internal teams for issue resolution.


2. Ticket Management
  • Manage incidents and service requests using an ITSM tool.


  • Keep tickets updated and users informed of progress.


  • Ensure timely resolution within SLA parameters.


  • Escalate unresolved or complex incidents appropriately.


3. Client Engagement
  • Communicate clearly with stakeholders, including users and management.


  • Update users on ticket status, priority changes, and resolution timelines.


  • Confirm resolution effectiveness before ticket closure.


4. People Engagement
  • Provide professional and courteous support, both technically and interpersonally.


  • Serve as a liaison between IT support and end users when required.


Qualifications and Experience:
  • Minimum: Matric + A+ + Network+


  • Advantageous: MCSE/MCSP, Apple Mac Certification, ITIL Foundation, IT diploma or degree.


  • 3–5 years of experience in a Level 2 IT Desktop Support role.


  • Valid driver’s license.


Core Competencies:
  • Strong troubleshooting and problem-solving abilities.


  • Excellent communication and interpersonal skills.


  • Customer service-oriented, with high attention to detail.


  • Familiarity with ITIL practices and service management.


  • Dependable team player with a focus on service excellence.


Special Requirements:
  • Must work according to defined client business hours.


  • Willingness to support users both remotely and on-site as needed.




Desired Skills:

  • MCSE
  • MCSP
  • ITSM
  • ITIL
  • TICKET
  • WINDOWS
  • APPLE

Desired Qualification Level:

  • Degree

About The Employer:


Apply Now

DCV Sabenza IT and Recruitment

View agency profile

See all DCV Sabenza IT and Recruitment jobs

About the agency

Dedicated to the recruitment of IT professionals Sabenza iT is a South African registered business focusing on Finance, Engineering, SAP and general iT recruitment. We have over 18 years' experience in recruiting in South Africa, Australia, Europe, South America and Asia and have worked with a number of large companies offering the best service. We at Sabenza iT understands the changing market and we mold our services around each of our client's needs to offer a personal service. Sabenza iT has forged strong relationships with both Clients and Consultants by ensuring both parties get the most out of every placement. Our Head Office is based in South Africa and we have a satellite office in the UK so that we can keep in contact with expats who may consider returning to South Africa and so that we can offer our services globally for Consultants looking to go to South Africa and Consultants who are looking for opportunities abroad. We at Sabenza recognize the difference it makes to maintain good client relationships and we are keeping our client base niche and manageable in order to give the best service possible. We have gained a good reputation in the market place and have built a very large network and database of consultants that we draw from for each role. We are able to send applications within 24 hours of receiving a role profile or spec. We use one of the best Database software tools available to keep our database up to date and very fast to search. Sabenza iT does not only use job-sites, we headhunt and we use our network to find our clients the right Candidates. We have a strong Facebook presence and we have over 12,000 LinkedIn connections. For further information, please visit our website www.sabenzait.co.za or call me at any time on Tel: 0330040131.

Receive a daily digest of all new jobs matching this job. Your information is safe with us and you can cancel any time.

Expires in 29 days

Email me jobs similar to: Services Technician at Sabenza IT & Recruitment

Receive a daily digest of all new jobs matching this job: Senior IT Auditor. Your information is safe with us and you can cancel at any time.

Create alert
×

Update profile

Recruiters require your CV and profile for job applications and to search for suitable candidates.

It's been over a year. Please review your profile to ensure it's still up-to-date. You will have an opportunity to also upload a new CV.

Start