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DCV Sabenza IT and Recruitment

ServiceNow (SNOW) Expert at Sabenza IT & Recruitment

DCV Sabenza IT and Recruitment

  • R Undisclosed
  • Permanent Specialist EE position
  • Johannesburg
  • Posted 21 Nov 2025 by DCV Sabenza IT and Recruitment
  • Expires in 30 days
  • Job 2627975 - Ref 878000013657757
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About the position

ServiceNow (SNOW) Expert


We are seeking a highly skilled ServiceNow Expert to drive the design, implementation, and optimisation of our ServiceNow ecosystem. You will work across ITOM, CMDB, APM/PPM, and integrations to deliver a scalable, high-performing platform that supports real-time visibility, automation, and digital transformation. This role is ideal for a seasoned SNOW professional who thrives on enterprise-level architecture, innovation, and continuous improvement.

RequirementsKey Responsibilities


  • Lead the design, configuration, and implementation of ServiceNow modules, including ITOM, CMDB, Discovery, APM/PPM, and related capabilities.
  • Own and enhance the CMDB architecture, ensuring accuracy, governance, relationship mapping, and alignment with organisational standards.
  • Manage integrations with ITAM, Software Asset Management, architecture tools (e.g., BlueDolphin), CI/CD pipelines, DevOps tooling, and third-party systems.
  • Define and implement automation, discovery patterns, and service mapping for improved operational efficiency.
  • Develop and maintain custom applications using ServiceNow Application Development standards (CAD).
  • Provide expert guidance on best practices, platform governance, performance optimisation, and data quality.
  • Partner with cross-functional teams to drive adoption of APM, PPM, and ITOM capabilities.
  • Create dashboards and reporting using Performance Analytics and deliver insights to stakeholders.
  • Support continuous improvement initiatives and ensure platform alignment with ITIL processes and enterprise architecture.

Required Qualifications & Certifications


  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist – ITOM
  • ServiceNow Certified Implementation Specialist – CMDB
  • ServiceNow Certified Implementation Specialist
  • ServiceNow Certified Application Developer (CAD)
  • ITIL® Foundation v3 or v4
  • Micro-certifications in Performance Analytics, APM, or related domains

Technical Skills & Experience


  • Strong hands-on experience with ServiceNow APM or PPM, including lifecycle management, capability modelling, and portfolio insights.
  • Expertise in ITAM integrations, SAM, or enterprise asset lifecycle processes.
  • Experience with CI/CD pipelines, DevOps tooling, and automated deployment frameworks.
  • Knowledge of architecture visualisation tools such as BlueDolphin or other CMDB-integrated tools.
  • Deep understanding of CMDB structure, health, discovery patterns, and service mapping.
  • Strong experience in workflow automation, scripting (JavaScript), and UI policy/Business Rules design.
Ability to translate business requirements into technical solutions with clear documentation.

Desired Skills:

  • ServiceNow APM
  • PPM
  • ITAM
  • SAM
  • CI/CD
  • BlueDolphin
  • workflow automation

Desired Qualification Level:

  • Degree

About The Employer:


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DCV Sabenza IT and Recruitment

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About the agency

Dedicated to the recruitment of IT professionals Sabenza iT is a South African registered business focusing on Finance, Engineering, SAP and general iT recruitment. We have over 18 years' experience in recruiting in South Africa, Australia, Europe, South America and Asia and have worked with a number of large companies offering the best service. We at Sabenza iT understands the changing market and we mold our services around each of our client's needs to offer a personal service. Sabenza iT has forged strong relationships with both Clients and Consultants by ensuring both parties get the most out of every placement. Our Head Office is based in South Africa and we have a satellite office in the UK so that we can keep in contact with expats who may consider returning to South Africa and so that we can offer our services globally for Consultants looking to go to South Africa and Consultants who are looking for opportunities abroad. We at Sabenza recognize the difference it makes to maintain good client relationships and we are keeping our client base niche and manageable in order to give the best service possible. We have gained a good reputation in the market place and have built a very large network and database of consultants that we draw from for each role. We are able to send applications within 24 hours of receiving a role profile or spec. We use one of the best Database software tools available to keep our database up to date and very fast to search. Sabenza iT does not only use job-sites, we headhunt and we use our network to find our clients the right Candidates. We have a strong Facebook presence and we have over 12,000 LinkedIn connections. For further information, please visit our website www.sabenzait.co.za or call me at any time on Tel: 0330040131.

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