About the position
The Service Technician for Masc Solutions in the Service Team is a position that require a capable and competent as well as a well experienced Technician who can commission and do detailed fault finding to establish root course problems and resolve the site issues. They will do call-outs and assist Project Teams on different sites with different types of electronic equipment to do fault finding and installations. They will also assist with commissioning and testing of the sites including software and hardware configuration. Primary communication will be with the service and project teams. The completion of documentation, service and maintenance procedures, as well as the effective storage of Access/CCTV/Fire credentials for sites and equipment.
Key Performance Area
- The effective and efficient administration monitoring and recording of daily tasks as set out by company procedures and instructed by the Project Managers.
- The effective delivery of technical on-site service and commissioning
- Take ownership of vehicle and tools
- Adhere to Health and Safety Standards
- Living Clients Values
Specific Requirements
- Be fully informed about his areas of responsibility.
- Have good technical skills.
- Control of first-aid kits, relevant protective clothing and equipment, and incident reporting to the relevant authorities.
- Do proper and timely assessment of risks to health and safety and ensures implementation of measures and arrangements identified as necessary from the assessments.
- Control of all stock, tools and equipment issued to them.
- Adhere to stated policies and procedures relating to quality management.
- Have the ability to communicate and provide excellent customer service.
- Be responsible for seeing that work requested is followed through to completion.
- Be responsible for making suggestions, comments, or corrections on previously assigned work.
- Be able to make recommendations with respect to improving techniques in matters relating to installations after service calls and installation.
- Be able to accept comments or complaints on his activities and to take constructive action toward improvement.
- Be capable of assuming responsibility for preparing necessary records.
- He must be courteous and helpful to all persons with whom he is working.
- Be able to operate articulating boom lifts, climb ladders, and operate such devices in accordance with OSHA standards.
- Ensures that all work is carried out according to SOP’s with due regard to Safety to avoid injuries, damage to property, loss of unused materials and cleans up installation debris.
- Be proficient in the use of hand tools and power tools and be able to supervise the use thereof in his environment.
- Knowledge of basic electricity and the ability to read and understand schematic diagrams, troubleshoot, and repair computer-controlled equipment, such as Fire Detection & Gas Suppression systems.
- Work independently.
- Also have superior customer communications skills to understand technical issues and effectively communicate the corrective actions that will be taken, to operate a variety of control, audio, visual equipment.
- Process and maintain all associated paperwork in relation to the hand over code of practice and to ensure the integrity and confidentiality of all information obtained within the installed equipment, whether written, verbal, or by any other means.
- Develop self and always maintain knowledge in relevant field.
- The Service Technician must be qualified to perform inspection work and follow the needed repair work through to its conclusion.
- Install and maintain Fire Detection & Gas Suppression Systems. Trouble shoot systems using visual inspection, specialized equipment and/or architectural plans/diagrams; replace defective components and wiring and adjust or repair mechanical parts.
- Perform all other duties as assigned.
Minimum Requirements
- Grade 12
- OEM Training Certifications – Kidde / Ziton, Aritech, Advanced, Zytech, Notifier
- SAQCC Registered – Installer / Commissioner
- Ability to fluently speak, read and write English
- 3-4 years’ experience as a Service Technician – Fire Detection & Gas Suppression
- Computer literate
- Three years plus experience in Fire Detection / Gas Suppression technology and related products, services, systems, hardware and software
- PSIRA registered
- Valid driver’s license – EB
Desired Skills:
- Have good technical skills
- excellent customer service
- Work independently
