Objective
Service supervisor oversees daily operations in the service department, ensuring excellent customer service, efficient workflow and team productivity. They handle customer inquiries and ensure compliance with company policies and industry standards. The service supervisor oversees putting in place appropriate field education training that covers topics like safety and new products, among others, allocating labor resources effectively and providing our clients with safety, high-quality services, technical support, and other resources.
Customer Service Excellence
- Maintain a good customer service score while also ensuring that most of customer complaints are resolved within 24-48 hours
Equipment maintenance and service efficiency
- Complete all of preventive maintenance schedules on time to reduce breakdowns
- Ensure that emergency repairs are responded to very quickly and reduce downtime through proactive servicing
Team performance and development
- Conduct training for employees on equipment handling and servicing
- Ensure a high safety and hygiene standard in all service operations
Compliance and quality assurance
- Ensure compliance with equipment hygiene regulations and ensure all service activities comply with industry regulations and standards
Cost and Resource management
- Reduce service operational cost by a certain percentage through efficiency improvement
- Optimize spare parts inventory, ensuring an availability rate of most for essential parts
Team Leaderships and Performance
- Train and mentor team members to improve efficiency and compliance
- Monitor individual and team performance against set goals
- Maintain a high level of team management and retention
Technical Expertise
- Have in-depth knowledge of catering equipment operation, maintenance and repairs
- Understand some food safety and hygiene regulations and have the ability to troubleshoot mechanical and electrical issues with catering equipment
Minimum qualifications and Experience
- Grade 12 / Matric or equivalent qualification
- 3-5 Years related experience
- Syspro knowledge would be an advantage
- Experience in operations, and supervisor role
- Knowledge of catering or commercial kitchen equipment is a strong advantage
Skills Required
- Proficiency in Microsoft Office Suite
- Strong leadership and people management skills
- Excellent communication skills, both written and verbal
- Customer Service
- Proven experience in a coordination, scheduling, or administrative role, ideally within a service-based or equipment-related industry
