Service Specialist

About the position

ROLE OVERVIEW
The Service Specialist will be responsible for the following:

• Liaising with an international pool of clients on a daily basis.
• Planning and implementing the overall shipping strategy.
• Managing the progress of a select number of shipments (project management) on behalf of a pool of clients.
• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
• Ensuring customer satisfaction.

QUALIFICATIONS AND EXPERIENCE

• University Undergraduate Degree of any background, commerce-focus preferable
• Honours Degree advantageous
• Work experience advantageous
• Strong academic track record required

SKILL SET AND DESIRED COMPETENCIES

• Excellent knowledge and use of Microsoft Office Applications
  (i.e. Word, Excel, and Outlook)
• Excellent use of the English language, both written and verbal
• Maintain effective daily communication with relevant team members
• Ability to adapt within the ever-changing shipping environment
• Organized and able to manage/co-ordinate all the elements of different high-value shipments throughout the shipment process
• Attention to detail with the ability to prioritize tasks effectively
• Ability to proactively identify problems in advance before a shipment becomes a pressure point
• Creative problem-solving ability
• Independent-thinker and resourceful
• Energetic and enthusiastic
• General business acumen

Desired Skills:

• Commerce related undergraduate degree
• Honours
• Strong academic track record

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Honours