About the position
Job Title: Service / Sales Administrator
Department: Service & Sales Support
Location: Pinetown, KwaZulu-Natal
Employment Type: Permanent
Closing Date: 31 July 2026
About Us
Stratogo is a professional recruitment and workforce solutions company specializing in sourcing and placing top talent across various industries.
Our client is seeking an organised and customer-focused Service / Sales Administrator to provide administrative and operational support to both the service and sales departments. The successful candidate will play a critical role in coordinating workflows, ensuring efficient administration, maintaining customer communication, and supporting service delivery processes.
This role is ideal for a highly organised individual with strong multitasking abilities, excellent customer service skills, and experience within a fast-paced operational environment.
Key Responsibilities
Service Coordination & Administration
- Schedule and coordinate service appointments, technician allocations, and work assignments.
- Maintain accurate records of service requests, work completed, parts utilised, and customer interactions.
- Process purchase orders, invoices, and warranty claims.
- Assist with service documentation and departmental reporting requirements.
- Generate service performance reports and assist in workflow improvements.
Customer Service & Support
- Respond to customer enquiries and provide updates regarding service progress.
- Resolve customer concerns and escalate issues where required.
- Maintain professional relationships with customers and internal stakeholders.
- Deliver high levels of customer service and responsiveness.
Inventory & Operational Support
- Monitor inventory levels and coordinate ordering of parts and supplies where necessary.
- Ensure smooth coordination between service and sales departments.
- Support compliance and administrative functions.
Compliance & General Responsibilities
- Ensure compliance with company policies, procedures, safety standards, and industry regulations.
- Support departmental projects and initiatives.
- Maintain confidentiality and professionalism at all times.
- Perform any additional duties as reasonably requested by management.
Minimum Requirements
- Grade 12 (Matric).
- Minimum 3 years' experience using Microsoft Office applications.
- Intermediate Microsoft Office proficiency required.
- Advanced Microsoft Excel skills will be advantageous.
- Previous experience in administrative or customer service roles is essential.
- Experience with SAGE or SAP systems will be highly advantageous.
- Technical qualification or technical exposure will be advantageous.
Skills & Competencies
- Customer Service
- Administration & Coordination
- Scheduling & Planning
- Microsoft Office Suite
- Advanced Excel
- SAGE / SAP
- Communication Skills
- Multitasking
- Problem Solving
- Organisational Skills
- Time Management
- Attention to Detail
What is on Offer
- Competitive market-related remuneration package.
- Opportunity to work in a dynamic and fast-paced environment.
- Exposure to both service and sales operational functions.
- Professional growth and development opportunities.
How to Apply
Send CV: [Email Address Removed]
Please ensure the job title "Service / Sales Administrator" is reflected in the subject line of your email application.
Note: If you do not receive a response within three weeks of submitting your application, kindly consider your application unsuccessful.
We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us.
Desired Skills:
- Service Administrator
- Sales Administrator
- Service Coordinator
