About the position
Service Operations Coordinator
Area: Roodepoort, Gauteng
Remuneration:
- Basic Salary: R26 000 negotiable depending on experience
- Medical Aid Contribution
- Provident Fund
- 13thCheque in Birthday Month
- Discretionary Performance Bonus in December
Overview: The incumbent's main responsibilities include scheduling, invoicing and stock recon. She will work within the Service Department where they liaise daily with clients, Technical Staff, Technician and Senior Management.
Duties:
- Service Ticket Management - Monitor online service platforms daily, allocate tickets, and schedule maintenance or installation calls efficiently.
- Quotations & Invoicing - Prepare quotations and process daily invoicing for all completed service work.
- Stock Reconciliation - Manage technical staff stock usage by conducting regular reconciliations, identifying variances, and resolving discrepancies.
- Client Communication - Maintain consistent, professional communication with clients regarding service updates, scheduling, and queries.
- Ad Hoc Service Requests - Handle incoming client requests for additional services and plan technician allocation accordingly.
- Project Scheduling Support - Assist with planning and coordinating special projects, ensuring alignment with project timelines and resource requirements.
Requirements:
- Matric Certificate
- 5 years' experience in similar role
- Relevant financial experience related to invoicing
- Relevant client service experience
- Stock management experience
- Excellent Communication skills
- MS Office with good Excel skills
- Experience working on CRM system preferably Microsoft Dynamics
- Clear criminal and credit record
- Position based in Roodepoort
Desired Skills:
- Service Ticket Management
- Quotations & Invoicing
- Stock Reconciliation
- Project Scheduling Support
- Relevant financial experience related to invoicing
- Stock management experience
- MS Office with good Excel skills
- Experience working on CRM system preferably Microsoft Dynamics
Desired Work Experience:
Desired Qualification Level:
About The Employer:
Service Operations Coordinator
Area: Roodepoort, Gauteng
Remuneration:
- Basic Salary: R26 000 negotiable depending on experience
- Medical Aid Contribution
- Provident Fund
- 13thCheque in Birthday Month
- Discretionary Performance Bonus in December
Overview: The incumbent's main responsibilities include scheduling, invoicing and stock recon. She will work within the Service Department where they liaise daily with clients, Technical Staff, Technician and Senior Management.
