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Service Operations Centre (SOC) Manager

Recru-it

  • R Undisclosed
  • Permanent Intermediate position
  • South Africa
  • Posted 11 Mar 2026 by Recru-it
  • Expires in 19 days
  • Job 2634973 - Ref PE011527

About the position

Focused on IT service operations management, specifically the operational leadership of the companies
Service Operations Centre
Key Responsibilities:

  • Managing and leading L1 Helpdesk Engineers.
  • Overseeing incident management and resolution processes.
  • Managing ticketing systems and service request workflows.
  • Driving service delivery performance and SLA adherence.
  • Coordinating escalations and ensuring timely resolution of operational issues.
  • Maintaining effective service desk governance, reporting, and operational oversight.


Requirements:

  • Service operations leader with strong experience in IT service desk / NOC / service management environments

Desired Skills:

  • SOC
  • service management environments
  • leading L1 Helpdesk

Recru-it

About the agency

Recruit IT Recruitment IT Recruitment and Talent Sourcing Specialists Offices in Cape Town and Port Elizabeth as well as Consultants working remotely across the country Telephone number 087 805 8536 www.recru-it.co.za >recru-it* COMPANY PROFILE Certified at a BEE Procurement Recognition Level of 110% >Introduction* >recru-it*was established in August 2005 & specializes in and focuses on the full spectrum of positions within the IT and other sectors. We focus our approach on delivering a superior service to both our client and candidate, in all portfolios and phases throughout the Recruitment process, supporting real transformation within the IT Industry and other sectors through ethical and transparent business practices >Value added services* • Advertising Client Roles • Screening Applications • CV searches • Head Hunting Candidates • CV Selection • Labour Broking • Pay structure advice for client & candidate >Additional services on request* • Personal Reference checks • Credit checks • Criminal checks • ID checks • Academic checks • Qualification checks >Placements portfolio* • Software Engineering & Development • I.T. Solution Sales and Strategic Sales • Sales & marketing • Finance and Insurance • HR • Engineering • Administration / Office Management • Healthcare • FMCG • Warehousing / Logistics • Telecommunications • Training and Development • Executive and senior level placements • ERP & CRM Consultants • Project Management & Administration • I.T Executive Management • Business Analysis • Business Intelligence • Consulting • Network Engineering • Support • Testing • Product Support Specialists   >Operational structure * >recru-it*uses a flat open structure in our approach  Each consultant takes personal ownership for each client request. The consultants are account managers with their respective clients ensuring professional and personal interaction at all times.  Our team supports each other in an interactive, transparent manner to deliver highest quality candidates on each specification, thus ensuring a fast and effective turnaround time to fulfill your every labour requirement. >recru-it*was established in August 2005. Carbon foot print  We practice a 90% paperless environment as most of our duties are internet and electronic. >BEE Profile*  >recru-it*is owned by 2 individuals with 8 additional staff members • 50 % of the business is owned by a black person. • 50% of the business is women owned.  >recru-it*has been officially & precisely rated according to our company structure. • We have been certified at a BEE Procurement Recognition Level of 110%. • Enterprise development – on site as well as external training courses for staff ensuring continuous skill improvement. • Corporate Social Investment – we do not have a formal CSI policy, but we do annual donations.

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