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DAV

Service Manager : Learning and Development

DAV

  • R Undisclosed
  • Permanent Management position
  • Bryanston
  • Posted 18 Aug 2025 by DAV
  • Expires in 34 days
  • Job 2619761 - Ref 396898484775951
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About the position

Position: Service Manager - Learning and Development

Responsibilities:



  • Development of training and development plans for service technicians and trainers with clear budget requirements and timelines
  • Business strategy for Academy with Capex requirements and return on investments
  • Preparation of technicians/trainers together with Dispatcher before they attend an intervention.
  • Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvement areas to the technicians
  • Develop and continuously improve the Onboarding procedure for new joiners, this includes PPE, IT equipment, tools, clothing etc.
  • Issue, audit and record all tools required by the technicians
  • Assist the Safety Office in selecting and issuing appropriate PPE and clothing for Service Technicians
  • Facilitate along with HR the Exit process of a Service Technician, to ensure a smooth exit. This should include but is not limited to; transducer and tool return, outstanding S&T's, service reports, timesheets and reason for exit.
  • Personal Time Off (leave) management
  • Attend to Standby Support as per the Standby Procedure.
  • Performance and functional management for their allocated Service Technicians/Trainers, including relevant feedback to Stakeholders.
  • Active involvement in the hiring of all new staff within their team.
  • Collaborative engagement with Dispatchers and PM's regarding the allocation and utilization of KSA technicians, which will allow for broader skills development.
  • Proactive participation in personal development along with direct line manager
Qualification and Experience:

  • National or Technical Diploma in Mechanical or Electrical with a Trade Certificate
  • Team management experience for a minimum of 5 years with a team of 10 or more people
  • 12 years technical experience in the Packaging or Beverage industry
  • Technical knowledge of machinery within the packaging or beverage industry
  • SAP and MS Office experience
  • Strong communication and relationship management skills
  • Proven track record of personnel development, and exposure to Apprenticeship Programs
Should you not hear from us within 14 days please consider your application unsuccessful



Desired Skills:

  • training
  • assessing technicians/ apprentices
  • facilitating
  • moderating
  • compile training manuals
  • budget management

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DAV

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About the agency

WE PARTNER WITH THE BEST IN BUSINESS TO DELIVER THE BEST TO BUSINESS DAV partners with national & international blue chip firms to provide specialist recruitment services in the following segments: • Commercial • Financial Markets • IT & Telecoms • Engineering • Supply Chain Management • Executive Search As one of Africa’s leading recruitment firms, our place in this world is to help others find theirs. As an Adcorp Group firm, we are galvanised by our Group’s Purpose to enable agile, focused and skilled workforces for the future, workforces that are inclusive of people of all abilities, genders, ages and ethnicities; workforces that make a positive contribution to society. DAV doesn't just fill a vacancy. We pride ourselves in delivering a trusted, consistent and specialised recruitment service that is unmatched in Africa. We offer: • Highly competent and passionate recruitment specialists that understand you and the markets you operate in and that have a clear understanding of your priorities, your workforce culture and your ambitions • The ability to consistently attract and match the highest quality candidates best suited to deliver your business growth strategies and produce consistent successes for you • Deep partnerships with leading corporates. We partner with the best in business to deliver the best to business • Unrivalled reach, scale and world-class technology • Demonstrated success in supporting our partners achieve their workforce Diversity, Equity and Inclusion programs. The truth is simply this: we have a rich and trusted legacy of precision recruitment; recruitment by the best, of the best, for the best. We know why we're here. We love what we do and we won't rest until you receive the absolute best of who we are.

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