Service Manager
The Focus Group
- R Undisclosed
- Permanent Intermediate position
-
Johannesburg
- Posted 10 Jun 2025 by The Focus Group
- Expires in 32 days
-
Job 2613525
About the position
Shumani Industrial Equipment is seeking a dynamic and experienced Service Manager to lead its KwaZulu-Natal operations. The successful candidate will be responsible for driving service excellence, managing technical teams, and ensuring optimal customer satisfaction and profitability.
Key Responsibilities
Staff Leadership and Performance Management
- Recruit, mentor, and develop service staff
- Foster a high-performance culture through empowerment and accountability
- Manage team communication, training, and performance reviews
- Resolve disputes and implement corrective actions
- Maintain a safe, clean, and organized work environment
Project Execution
- Oversee service tasks and monitor project progress
- Resolve customer issues and ensure service excellence
- Develop and implement service procedures and standards
- Maintain accurate service records and documentation
- Liaise with customers and subcontractors to ensure satisfaction
Business Strategy and Budgeting
- Develop and manage departmental business plans and budgets
- Monitor performance metrics and implement corrective actions
- Analyze monthly costs and variances
- Contribute to strategic planning and business development
Minimum Requirements
- Matric certificate
- Diesel / Auto Electric / Forklift trade test certificate
- 3-year tertiary qualification (Business qualification advantageous)
- Senior-level experience in material handling or industrial servicing
- Strong decision-making and leadership skills
- Ability to balance strategic planning with operational execution
Desired Skills:
- Budgeting
- Customer Service
- Diesel Mechanics
- Forklift Operation
- Material Control
- Project Management
- Strategic Planning
The Focus Group
About the agency
THE FOCUS GROUP was formed in 1989 and has offices in Johannesburg and Cape Town. We are a full service Human Resource Consulting Company, encompassing Black Empowerment joint venture partner Focus Kamoso, and offering a comprehensive range of integrated recruitment, assessment, employee relations, training and development, HR, employee benefit and payroll management services to a wide range of South African, African and international business organisations.
Our commitment is to enter into a partnership with you, the Client, which adds value to your business and profit to your bottom line, by tailoring solutions that assist you to
• Source, assess and select the best possible human resources.
• Design and implement competency based training programmes, which ensure that your employees are capable of delivering the service excellence that your clients demand, and the competitive edge which you seek to maintain.
• Create a business environment in which you manage change to your advantage and an organisational climate that allows your team to perform to its maximum potential.
• Design employee benefit and remuneration structures which ensure that your people take ownership of your business and which protect you against losing your most valuable resource to your competition.
• Implement an employee relations framework that promotes workplace harmony and minimises the occurrence of disruptive legal disputes.
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