Service Excellence YES Graduate at Adapt IT

About the position

Introduction

To provide support to the Service Excellence department with administrative task. The graduate will assist in maintaining quality standards and managing documentation.

Description
Quality Management and Assurance

a)    Customer Relationship Management

·   Maintenance of the Quality Management System

·   Provide accurate clerical and administrative support to the organisation

·   Promote ISO awareness, policies and procedures throughout the organization

·   Send out notices on all updated and recently published documents.

b)    Internal Processes

·   Ensure that documents are properly controlled, maintained and records are retrievable in accordance with the ISO 9001 requirements.

·   Carry out Document Change Requests, obtain required approvals, archive documents and promote quality assurance of identified documentation

·   Assist with External QMS audits as per audit schedule



Minimum Requirements
Qualification and Experience Requirements

·       National Diploma Quality Management or equivalent

ATTRIBUTES

a)    Personal Attributes and Qualities

• Knowledge of Quality Management
• Familiarity with ISO Standards
• Excellent writing skills
• Keen attention to detail, with an ability to spot errors
• Strong analytical and organizational skills
• Ability to work with varying seniority levels, including staff, managers and external partners
• Meticulous attention to detail with the superb organizational skills.
• Ability to work under pressure and meet tight deadlines.
• Ability to work independently and as part of a team.
• Excellent report writing, communication and IT skills.
• Advanced competency in Microsoft Office

Desired Skills:

• Quality Management
• Quality Assurance
• ISO Standards