About the position
SERVICES ENIGEERING MANAGER
Overview: The Services Engineering Manager will manage workshops across South Africa, by ensuring that workshops and SANAS calibration services run smoothly. The manager will ensure that service standards, technical teams, and laboratory and research equipment are maintained, repaired, and serviced.
Duties:
Operational Oversight:
Develop and implement standardized processes.
Monitor productivity and resource usage.
Manage maintenance schedules for equipment and workshop tools.
Ability to develop and implement service contracts and aftersales support agreements
Technical Expertise:
Offer guidance on complex technical issues related to repairs and servicing.
Ensure workshops are well-equipped.
Maintain high-quality standards.
Experience in tendering processes for service contracts.
Team Leadership & Management:
Oversee workshops and teams on national basis.
Provide training, mentorship, and performance evaluations.
Ensure employees follows company policies, safety standards, and operational procedures.
Continuously market the workshop and SANAS calibration services.
Customer Service:
Ensure customers are satisfied with our service excellence across all workshops.
Address any escalated customer complaints promptly to resolve issues.
Budget & Resource Management:
Prepare and manage workshop operation budgets.
Monitor technical staff to ensure they meet their targets.
Control costs related to parts, repairs, and maintenance.
Compliance & Safety:
Enforce health, safety, and environmental regulations.
Ensure workshops comply with industry standards and certifications.
Reporting & Strategy:
Proficiency in CRM, or workshop management software.
Analyse workshop performance data to identify areas for improvement.
Develop strategies for operational efficiency and cost reduction.
Monitor the financial performance of the technical department.
Ability to develop and implement service contracts and aftersales support agreements
Requirements:
National Diploma or Degree in Electrical Engineering, Electronics, or a related field.
Minimum of 5 years managerial experience.
Proven ability to manage operations across multiple sites.
Prepared to travel extensively
Strong technical skills involving analytical laboratory instrumentation
Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers
Remuneration:
Negotiable up to R50k CTC
Desired Skills:
- Team Leadership
- Customer Service
- Compliance
- Customer Focus
- Leadership
- Technical Skill
- Laboratory Equipment
