Service Desk Analyst
Six Sense Consulting
- R Undisclosed
- Permanent Intermediate position
-
Cape Town
- Posted 05 Jun 2026 by Six Sense Consulting
- Expires in 5 days
-
Job 2640368 - Ref SSC001178
About the position
Global legal practice is looking to appoint a Service Desk Analyst
The Service Desk Analyst is responsible for providing professional, responsive first and second-line IT support to partners, fee earners and business services staff across the offices.
This is a highly visible role, the Service Desk Analyst is often the first point of contact between IT and the business, and every interaction must reflect the firm's white glove service standards.
Required:
- Relevant IT qualification (A+, N+ or combination thereof).
- Microsoft 365 certification (e.g. MS-900 Microsoft 365 Fundamentals) or Microsoft Office Specialist certification.
- Minimum 2–3 years' experience in an IT service desk or desktop support environment.
- Solid experience supporting Microsoft Windows and Microsoft 365 environments.
- Experience with ITSM ticket logging systems.
Preferred:
- ITIL 4 Foundation certification (or willingness to obtain within 12 months).
- Microsoft Azure Fundamentals (AZ-900).
- Experience in a legal, professional services or financial services environment.
- Experience with ManageEngine ServiceDesk Plus.
- Experience with IT asset management processes.
Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
However, please keep a lookout on our website, [URL Removed] for available positions which may be inline with your career aspirations.
Desired Skills:
- IT service desk or desktop support
- ITSM ticket logging systems
- Legal
- professional services
Six Sense Consulting
About the agency
Six Sense Consulting is a Level 1 BBBEE, Recruitment & Consulting Company that was formed in 2012. We provide highly qualified and skilled resources that are placed in blue chip companies where specialised competencies and skills are required.
We are the preferred and trusted recruitment professionals with extensive industry expertise to assist both our clients and candidates.
As a highly skilled team, we are committed to the provision of excellent customer service, quality staffing and competitive pricing.
We strive to continuously build strategic partnerships with our clients to ensure we provide a value add to their business and help our clients grow their business to achieve their overall goals.
We pride ourselves in world class recruitment technology to source the most talented candidates that are a perfect match to the clients job requirements, their culture and team
Six Sense Consulting is an Engineering, IT and Management Consulting Recruitment Company that provides technical and project management resources, systems and solutions to the Engineering, IT and Telecommunications sectors.
The company was formed in 2012 and employs highly qualified and skilled resources that are placed in blue chip companies where competencies and specialized skills are required.
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