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GoldenRule

Service Designer

GoldenRule

  • R Undisclosed
  • Contract Senior position
  • Johannesburg
  • Posted 13 May 2025 by GoldenRule
  • Expires in 34 days
  • Job 2610512 - Ref GDR03623
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About the position

Conduct user research to gain a deep understanding of customer needs and behaviors



  • Design end-to-end experience journeys that meet customer needs and business goals

  • Write user stories and acceptance criteria to inform product development

  • Design and plan user testing to validate design decisions

  • Collaborate with cross-functional teams to ensure design solutions meet business and technical requirements

  • Develop and maintain design documentation and design systems

  • Enable and coach teams on the practice of service design

Strong understanding of human-centered design principles and design thinking



  • Excellent communication and collaboration skills

  • Ability to work in a fast-paced environment and prioritize multiple projects

  • Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite or similar

  • Experience with user research methods and analysis

  • Strong problem-solving skills and attention to detail


Experience level:


Band 8 (9-12 years experience in the role of Service Designer)

Desired Skills:

  • Systems Analysis
  • Complex Problem Solving
  • Programming/configuration
  • Critical Thinking
  • Time Management

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GoldenRule

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About the agency

GoldenRule is positioned as a Strategic Resourcing Partner. We are IT Services company with a Total solution offering around staffing issues. We currently offer the following services: * Contracting of GoldenRule fulltime staff to our clients for in-house or external projects. * Permanent placements * Temporary placements to permanent placements * Allowing our fulltime employees to accept job offers from our clients to add further value. * All candidates are technically evaluated for each position. (GoldenRule makes use of an In-house evaluation methodology and Teckcheck) * Hosting learnerships. We hold the risk in developing junior resources. Ideal for AA candidates. * We are able to provided local, AA and international skills. * With international resources meticulous attention is given to Work Permit issues and the relocation of our employees. GoldenRule has an attentive program for relocation and integration of our employees into South Africa. This includes accommodation in furnished guesthouses, transport to and from work, assistance with various forms of finance and obtaining banking products etc.

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Expires in 33 days

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