Service Delivery Manager

About the position

(The role is fully REMOTE and on a 12 month Contract.)

The primary focus of the role is service delivery ownership and coordination, ensuring that customer engagements are wellstructured, deliverable and aligned with business objectives.

A solid technical foundation in network engineering is mandatory as the role requires the ability to understand, challenge and shape technical solutions, particularly during early customer discussions and pre-sales activities.

This is a hands-on delivery-oriented role, not a pure Project Manager nor a pure Network Engineer, but a balanced profile combining:
- Delivery ownership
- Technical credibility
- Commercial awareness

Key Responsibilities:

(a) Service Delivery Ownership (Primary Focus)

• Act as the primary point of contact for service delivery, ensuring alignment between customer expectations and internal delivery capabilities.
• Coordinate all aspects of service delivery, including Scope definition, Resource coordination (engineering, partners, internal teams) and Planning and execution follow-ups.
• Ensure delivery is executed In line with agreed scope, with controlled risk & with awareness of cost and efficiency.
• Provide clear visibility and communication to both customers and internal stakeholders.

(b) Service Presales & Opportunity Support (Complementary Responsibility)

• Support service presales activities by contributing delivery and technical perspectives.
• Participate in customer discussions to Validate feasibility of proposed solutions and Define a realistic scope and delivery approach.
• Contribute to proposals by ensuring alignment between Customer expectations, technical feasibility and Delivery model & constraints.
• Provide project/service delivery input to RFx responses when required.

(c) Technical Oversight (Network Engineering Background)

• Use Network Engineering experience to understand and challenge proposed technical solutions and ensure they are deliverable, scalable and efficient.
• Act as a bridge between Engineering teams (Network Engineers, SMEs), Delivery and customer teams.
• For smaller engagements, may directly support or perform limited technical activities where appropriate.

(d) Financial & Commercial Accountability

• Demonstrate understanding of Effort estimation, Cost drivers & Delivery risks.
• Monitor and control delivery against Scope, Budget expectations and Resource usage.
• Contribute to commercially sound decisions during presales and delivery phases.
• Help ensure delivery contributes positively to business objectives and margins.

Fully remote role based in South Africa
Daily collaboration with teams based in Europe

Requires:
- High level of autonomy and accountability
- Ability to work across time zones and cultures
- Strong communication and self-management skills

REQUIRED EXPERIENCE & BACKGROUND

5-8 years of experience, including:

• Poven experience in Service Delivery, Project Management, or Service Coordination roles
• Previous hands-on experience as a Network Engineer (mandatory)

Strong understanding of:

• Network lifecycle (design, deployment, migration, validation)
• Optical transport / networking environments (DWDM, L0/L1, etc.)

Experience interacting with:

• Customers, Cross-functional delivery teams and Engineering resources

PROFILE WE ARE LOOKING FOR

Delivery-focused professional with strong technical credibility
Able to own and drive customer engagements, not just coordinate tasks
Comfortable operating in early-stage opportunities where structure is not fully defined
Capable of balancing:

• Technical discussions
• Delivery planning
• Commercial awareness

Mature enough individual to operate independently

Desired Skills:

• Service Delivery
• Service Delivery Management

About The Employer:

A well established company is seeking a Service Delivery Manager with a strong Network Engineering background to support customer engagements, pre-sales activities and service delivery development within the Middle East & Africa Regions.