Service Delivery Administrator – IT industry – Cape Town

About the position

Hire Resolve’s client in the IT industry is urgently seeking the expertise of a Service Delivery Administrator in Cape Town, Western Cape.

Responsibilities:

• Cultivate positive customer interactions to foster long-term relationships and brand loyalty.
• Optimize the delivery network to ensure timely and dependable service provision.
• Supervise the end-to-end service activation process, from order receipt to internet connectivity, aiming for maximum efficiency.
• Collaborate across internal teams to streamline service delivery operations.
• Direct the activities of external delivery partners, ensuring adherence to quality standards and service level agreements.
• Track and document operational procedures to guarantee compliance with service level targets and quality benchmarks.

Requirements:

• Demonstrated proficiency in administrative tasks and clear communication.
• Exceptional attention to detail, coupled with a focus on quality and timely completion.
• Ability to effectively prioritize and manage multiple projects while working with diverse teams.
• Proactive and capable of independent work within a collaborative setting.
• Prior experience in a related position is a significant advantage.

Contact Hire Resolve for your next career-changing move.

• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Adrienne Steyn at Hire Resolve or on LinkedIn
• You can also visit the Hire Resolve website: [URL Removed] or email us your CV: [Email Address Removed].com

 

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Desired Skills:

• Service Delivery Administrator – IT industry – Cap
• Service Delivery Administrator – IT industry – Cap
• Service Delivery Administrator – IT industry – Cap