About the position
Location: Pretoria East, Gauteng (Must know the area) Salary: R10,000 per month Start Date: ASAP
About the Role:
We are seeking a highly vigilant and professional Service Controller to be the operational core of our security service. This is a critical 24/7 role that requires intense focus, quick decision-making, and superior communication skills to manage and coordinate rapid responses to security incidents within our service area (Pretoria East and surrounding communities).
Key Responsibilities:
- Alarm Monitoring & Response Dispatch: Monitor all alarm systems (commercial and residential) and promptly dispatch Armed Response or technical teams according to established protocol.
- Incident Management: Log all incidents accurately and in detail, track the progress of deployed response units, and coordinate with supervisors until the situation is resolved.
- Communication Hub: Maintain clear and professional communication via two-way radio and telephone with patrol officers, armed response teams, management, and clients during active incidents.
- Geographic Knowledge: Utilize your strong knowledge of Pretoria East, the Greater Boschkop area, Rayton, and Cullinan to guide response units to correct locations quickly and efficiently.
- Systems Management: Operate and monitor CCTV systems, panic systems, and other electronic security equipment, immediately reporting any system faults to the technical department.
- Reporting: Compile comprehensive, accurate shift handover reports and incident reports for management.
Requirements:
- Proven experience as a Control Room Operator or in a similar dispatch/monitoring role within the security industry is highly beneficial.
- Strong verbal communication skills in both Afrikaans and English are preferred to effectively communicate with a diverse range of clients and staff.
- In-depth, practical knowledge of the Pretoria East and surrounding areas (Boschkop, Rayton, Cullinan) is essential.
- Ability to work demanding shifts (day, night, weekends, and public holidays).
- High level of proficiency and composure when dealing with high-stress situations.
- Excellent attention to detail and strong administrative skills for accurate record-keeping.
- Computer literate (MS Office).
To apply, please submit your CV and a brief cover letter detailing your relevant control room experience and your familiarity with the Pretoria East service area
Desired Skills:
- Administrative
- Communication
- Recordkeeping
